OFT Guidelines on Debt collection

**zootscoot** · 3rd January 2007 11:49

http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf

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**demon_x_slash** · 3rd January 2007 11:59

If your creditors are hassling you, they may be breaching OFT debt collection icon

guidelines. Are they bullying you into making payments you can't afford? Advising you to borrow, from other institutions or even from your own family, to pay off the debt? Demanding payment in full? Implying that they can send you to prison for non-payment? The document laying out these guidelines are in the post above, in .pdf format.

There is also a ready-made complaints form on the Office of Fair Trading's website, in a .doc format. Every complaint is another step towards getting dodgy DCAs' licenses revoked. Don't hesitate!

http://www.oft.gov.uk/NR/rdonlyres/B.../complaint.DOC

**Recycler** · 3rd January 2007 19:33

debt collection icon

guidance
Final guidance on unfair business practices
July 2003 (updated December 2006)

http://www.oft.gov.uk/NR/rdonlyres/5...0/0/oft664.pdf

**diskmandave** · 10th January 2007 20:36

**tbern123** · 4th February 2007 01:06

Sorry Posted in the wrong thread

**FANTASY CHARGES** · 12th February 2007 16:43

Originally Posted by zootscoot

http://www.oft.gov.uk/NR/rdonlyres/9...C/0/oft611.pdf

SORRY I DID NOT SEE when i started my own thread you had beaten me to it !!

**luckman** · 16th February 2007 20:00

I think all the above links apart from the complaints form relate to a consultation paper from 2002.

The following link is to:

debt collection icon

guidance
Final guidance on unfair business practices
July 2003 (updated December 2006)

which may be more accurate and up to date.

http://www.oft.gov.uk/NR/rdonlyres/5...0/0/oft664.pdf

**bgqs** · 13th May 2007 10:49

Originally Posted by demon_x_slash

If your creditors are hassling you, they may be breaching OFT debt collection icon

guidelines. Are they bullying you into making payments you can't afford? Advising you to borrow, from other institutions or even from your own family, to pay off the debt? Demanding payment in full? Implying that they can send you to prison for non-payment? The document laying out these guidelines are in the post above, in .pdf format.

There is also a ready-made complaints form on the Office of Fair Trading's website, in a .doc format. Every complaint is another step towards getting dodgy DCAs' licenses revoked. Don't hesitate!

http://www.oft.gov.uk/NR/rdonlyres/B.../complaint.DOC

This complaint form is no longer on the OFT site

**ukaviator** · 13th May 2007 19:01

It worked ok for me on post 7..

**Viano** · 7th June 2007 16:09

Re: OFT Guidelines on debt collection icon

.

Hi Team, first post so please bare with me!

I have just been talking to a man in the complaints dept. at the OFT about 0870 'phone numbers, THEY (they OFT) wan't to know! "They are looking into Banking practices at the moment" They want to hear from YOU if, under Section 2.2 Examples of unfair practices para h Asking or instructing debtors to make contact on PREMIUM RATE 'PHONE NUMBERS and under Physical/Psychological Harassment Section 2.5 para f Pressure debtors to pay in full, in unreasonably large installments or to increase payments when they are unable to do so.

They ALL do this, I know.

If the OFT gets enough complaints they will act. If the complaints are upheld they - the DCA's, Credit Card Cos, banks etc stand to have thier licences revoked.

So PLEASE COMPLAIN to the OFT I Have.

Hope this made sense

Viano

**stadium_arcadium** · 21st June 2007 10:18

All above links are not working at the mo...

Error - page not found

We have recently updated our website and the page you have requested may have been moved or archived.
Please return to our home page to find the information you are looking for or press the 'back' button on your browser to return to the previously viewed page.

Aha! this one does!

http://www.oft.gov.uk/shared_oft/bus...dit/oft664.pdf

**summer30** · 10th January 2008 23:58

I found the complaint form but it states its only for companies or third parties on behalf of clients so ive jsut written a general complaint letter

**angnnig** · 1st February 2008 19:07

I have just been threatened with court action from"robinson way "debt agency.I am on a payment plan ,paying £20 a month and because I missed 1 payment in december ,they have sent me an N1 form from Northampton county court icon

.It seems a bit strange that they,ve done this as i have missed the odd payments in the past and they,ve never gone this far,its only since i,ve lodged a complaint with the F.O.S against "Capital One icon

" that its happened.The amount that" capital one " has took off me in unlawfull charges,is near enough the same as thier trying to get me in court for.Robinson way bought the same debt off capital one .I have put in an acknowledgement to the court to get more time to prepare a defence.Has anyone else had a similar experience ,any advice would be greatly appriciated. thanks angnnig

**please return my money** · 28th April 2008 21:41

Just a quick message to say your link to the OFT Doesnt WORK !!! Wondered if you know the new one???

kind regards

**Viano** · 29th April 2008 07:08

The one in post 11 worked for me.

Viano

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