Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I sent a dpa request for 6 years statements to my Halifax branch in October. About a fortnight later I was contacted and told that I would need to pay £10 for them to proceed. I paid this amount on the 13th November and was told that they would be received within 40 days of that date.
The 40 days passed on the 23rd December, I've rung Halifax 3 times since and each time I've been told someone from the branch will be contact me by the end of the day but no-one has. I'm on day 50 now and still no contact or statements from them!!
They are required by law to provide them within the 40 days aren't they? Is it 40 working days or something? What can I do now as they just appear to be ignoring me?
You are on the right tracks, so stick with it. They had 40 days (plus two working days for postage) from your request, so report them. Some people have got their statements much quicker even though they didn't pay anything (requested them via phone).
This happened to me when trying to get my data, I phoned up and instead of chasing it up, I just asked at what address I should serve court papers for my imminent claim for non-compliance - this seemed to get their attention. I eventually got through to a lady with the job title of "Data Protection Consultant" in the "Business Risk - Retail" department, who was very apologetic and helpful. I got my statements through by special delivery by 9am the next morning.
dpa 40 days passed
statements to my Halifax
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