Zzed V RBS/Mint
Ey-ho
Been away from the PC for a while and I mean a while but I have some challenging news from RBS.
27th November I recived the following letter from a Mr Waseem Raja:
Taken aback, well, i actually coward back into my shell and have continued making payments to the debt recovery plan as normal (never did stop).Thank you for your recent letter dated XXXXXX, your concern has been passed to me in my capacity as Senior Concerns Officer of the Debt Recovery Office.......
.........
We believe that our charges are fair, reasonable and transparent. We consider that the amounts debited to your account have been applied strictly in accordance with your agreement with us and our published tariff which we are satisfied complies with all applicable laws and regulations (T & Cs enclosed)........
...It is not our policy to refund late payment/overlimit fees that were charged previously at a higher level at the time that the fee was incurred.
Consequently, against the background we must differ with the views expresed in your letter an will not be refunding any of the charges applied to your bank account.
...... and I trust this clarifies matters.
But I had a look at the balance again and these fees add 8 months of payments to the balance and I'm really aggrieved by this.
So help is needed as to the direction one must take.
My aim is to reduce/remove all my debt with my creditors but they are not polaying ball with the charges here
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2008
Settled Nov 2006 
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