Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
A friend of mine signed up for two contracts in April 2006, one for him and one for me (i have a bad credit score). This was with 12 months free line rental via cashback at months 4, 8 and 12.
He sent the invoices to them after 4 months (note 'after' here, as their terms and conditions stated 'months' and not 'invoices'. They refused to pay the money (£140 x 2 = £280) saying it was late, because they needed 4 invoices within 4 'invoice months'. In mobile terms, if i get a contract on 1st Jan, then on 1st Feb i have 2 invoices (for Jan and Feb) therefore this means 2 months to them. To me this means 1 month.
Now comes the second cashback, again of £140 x 2 = 280. This time it was sent within the time given, but they now state we have forfeited any cashback claims as the 1st one MUST be accepted by them to claim the 2nd and 3rd. However, the first cashback is still in dispute because of the meaning of '4 months = 4 invoices'.
There are no vouchers to send, just a matter of remembering when to send a claim.
In total. this may mean a loss of £420 x 2 contracts = £840!
They have changed their terms and conditions in June, which state 'Acceptance of claims for the second, third, fourth and fifth installment will depend on acceptance of all previous claims.' I have asked for the terms before this as those will apply to us.
So, we are issuing a claim against them in the small claims court, stating that the term 'months' must mean that and not 'invoices' as they want, plus they should make it clear in their terms about this.
Shall we also state unfair terms and conditions detrimental against the consumer, as it definitely is by not allowing us to claim the rest of the cashback because the first one is in dispute. They choose the first one because most people are in confusion about months and invoices like we are. Its an easy way to get out of it for them.
We are also reporting the matter to Trading Standards, as well as Safebuy and TrustUK, and BBC Watchdog. £840 is a lot of money to lose!
Anyone have any advice for me regarding mobile cashbacks?
We are taking them to court to claim our rebate. They are all over the web doing this to people right and left. If you would like to join us let me know.
buymobilephones.net cashback
stated 'months' and not 'invoices'. They refused to pay the money (£140 x 2 = £280) saying it was late, because they needed 4 invoices within 4 'invoice months'. In mobile terms, if i get a contract on 1st Jan, then on 1st Feb i have 2 invoices (for Jan and Feb) therefore this means 2 months to them. To me this means 1 month.
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