Thread: brit tel

Has anyone had to get compensation from Brit. Tel. for the line out of operation? My business line has been out of action since Monday 11th Dec. owing to the wet weather we have had. The latest excuse to day is that they have to get traffic lights!!! I phoned from a public phone and asked about compensation and was told it depended on the length of time the phone is off. So need an idea of what to expect

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Not that I am aware of at the moment I even have difficulty getting my computer working It just works occasionaly

Thanks Buzby I hope it does not take much longer to get repaired as it already has cost me several £ 100s

If it helps, you can call BT customer services and ask them to set up a divert to an alternative line (fixed or mobile) they can do this to keep your business 'afloat' and the line is reconnected. They normally do this free on request, but you do have to pay for the call diversion fee.

Thanks for the info. Beleive it or not the phone has been off since Monday last and BT say it will be 6th. Jan before it will be fixed. They have to get perkmission from the council to dig up the road. I don't understand it all of a sudden the computer works for a short while then nothing so I have to move fast to get any emails before it goes off again. Boy it will cost them as this is a business phone and I have been unable to do any business!!! better get this off before the computer goes of course the tel is still off.

Great news My telephone line is now on actually it was 13 feb it came back. I hope B T has a fat wallet From 11th. Dec to 13th Feb wow!!!