Norwich Union/Cunningham Lindsey
Well where to begin. Firstly wasnt too sure where to post this and if anyone can offer any advise or not.
My parents started a claim four years ago with their insurance company due to subsidence on their house. Norwich Union appointed Cunningham Lindsey as the loss adjustors for the claim.
When the work began approxiamately 20 months ago everything seemed to be ok. The house was underpinned, my parents were forced to live in only two rooms of the house whilst the work was done. This was due to the fact that the floorboards were lifted in the main living room and two of the bedrooms. Additionally, the walls were hacked backed to the bare brick work. However, 20 months down the line the situation is still the same! My parents are still living in two rooms they have not been able to use the front room ( so no sitting on sofa to watch tv) since June 05. The house is cold , dark, damp and dusty. Plus scaffolding has been on the house now for nearly a year!
What went wrong....well in April 06 the old wood sash windows were removed and new UPVC windows put in. Surprise, surprise though the windows didnt fit, they were too small and big gaps have been left around the windows. Additionally, as the old windows formed part of the support system for the 1st floor no additional support has been put in place yet.
I could go on tell you more hash ups that have taken place but dont think that there is enough room on here for me to put them all.
Cunningham Lindsey have not been at all helpful. I am unable to work out if it is imcompentence or just being totally obstructive. Norwich Union has now appointed one of their claims investegators as a go between. Thererefore, his role is meant to be moving the job along and acting as a go between. He however, does not have any building knowledge and therefore is taking all his advice from Cunningham Lindsey.
So far my parents have had 4 different contracts managers (as they call themselves) appointed by Cunningham Lindsey to try and sort it.
As you can imagine I am extremely concerned about my parents. They are both in their mid- late 60's. My fathers suffers with extremely high blood pressure and has been having lots of angina attacks recently. My mother has just also been diagnosed with high blood pressure and is also now on beta blockers. I have tried to no avail to intervene and move things along with Cunningham Lindsey. I even tried appealing to their better nature and voiced my concerns around my parents health and the detrimental effect this is having on them but they just dont seem to give a damm. I can only see if as a matter of time before either one or both of my parents are seriously ill. Additionally, you can imagine the effect this is having on their mental well being.
My question is has anyone else suffered the same similar problems as my parents? Does anyone have any ideas what to do? We have contacted the Ombudsmanwho have a 2-3 year waiting list. If my parents were to engage a solicitor it could take 2 - 3 years to go through court.
It seems that Cunningham Lindsey and Norwich Union can treat their customers in any manner they see fit without any recourse. Another example of the BIG boys against the little people. My parents have manged to get to their complaint escalated to the CE of Norwich Union who passed it back down to the local manager level.
I am sorry if this post is a bit of a ramble but there has been so much that has happened and as you can imagine I and my parents are totally at a loss as to what to do just so that we can get the house in a liveable, safe state.
Thanks for reading and as I said not sure whether I could post this kind of problem here but, I have surfed the net non stop trying to find the appropriate website/forum to post on to try and get some help.
Once again thanks and take care.
Woops can this be moved to the insurance/assurance companies thread, soz posted in wrong one.thanks
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