Thread: "Holding Letter" from BOS

Hi everyone,

On 21 Nov I sent off my schedule of charges asking for a full refund, on 27 Nov I received a very nice letter from Peter Barry ( and a glossy leaflet ) saying he is sorry I am unhappy etc etc...and will reply shortly, certainly within 4 weeks. I've given him 2 weeks now, do you reckon I should proceed or see what they come back with ?

Cheers.

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i sent my request away on 29th november with the same reply ,i am posting my lba tomorrow,my claim is for £6663