Thread: British Airways - Personal Data Abuse

Hi all, I wonder if anyone is any good on Data Ptotection, here's the story:

Twice, I've received someone elses e-tickets, with all their personal info, contact details etc, just because the passenger has the same name as me. The telephone sales people pick the first mrsbigboy out of 5 possibles in their executive club and issue the tickets to me at my email address. I now know the town the other mrsbigboy lives, her phone number, where her husband works, and when they are going to be out of the country. I can turn up at the airport and board the plane because I am the one with the eticket, passport number and executive club number that matches.

BA can't see the problem with sharing this sensitive info about their passengers or really don't care that they are in breach of the Data Protection Act. The first time it happend they were very apologetic and promised that it would never happen again. The second time they were just plain rude, told me it was impossible and that I was making it up. When I eventually got to speak to someone who would help they assured me there would be a full investigation, and they would get back to me ASAP. Guess what, I haven't heard a thing from them.

I'm really peed off with this now and want to take the matter further, afterall if I have that info about another passenger who has that info about me, I understand that under the DPA they are obliged to treat my info with care, so any thoughts as to where I should take my complaint to escalate matters, as BA really don't give a damn, which really isn't good enough in this day if ID fraud etc.,

Thanks for reading if you've got this far!!

Mrsbigboy

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Report them, reprt them, report them! Tell them that you're reporting them! The eejits - have you considered contacting mrsbigboy v.2 to inform her of this? She may not even be aware of the problem, and if you could both make a joint complaint to the Information Commissioners Office:

http://www.ico.gov.uk/upload/documen...o_complain.pdf

They're not going to like BA very much when you tell them. 'Used, held or disclosed...without proper security...'

Like demon x says: Great big fat complaint to ICO ASAP. Copy in on to BA. That should light up a nice big rocket under their fat cat backsides. Good.

Thanks folks, that's just the info I need, I shall be putting together a letter to the ICO.

BA really can't understand what the fuss is about, just keep saying no harm done, morons.

I haven't contacted mrsbigboy v.2, I know the 1st time it happended the guy who was sorting it out spoke to her. perhaps I should have, but i feel like I am intruding.

I tell you, if it happens again I'm boarding that plane and using the business class tickets to Jersey! Or I'll push the cancel flight button and see BA sort that mess out.

I'd just send her a polite little note saying that you are experiencing this problem and are worried about BA's security with regards to data, and are making a complaint. Let her know what details were given, and that it'd give the complaint more welly if she was in on it as well.

If I was told that someone had given out all my info like that I'd be looking to crack heads - you said address, place of work, telephone number and when they'll be away; that's more than enough to assist a burglar...