Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

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  1. #1
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    jimschimp Novitiate

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    Question RBS : keep all correspondence in England ????

    Can someone clear this up please, I have an RBSicon account in England , sent DPA letter etc, and heard nothing, when I called the branch I was referred to the head office in Scotland, is this ok? my branch did nothing with the letter and I seem to be getting somewhere with Head Office,

    Can someone please tell me what the liabilities are if my claim is being delt with over the border ? When I submit Court Proceedings, I will be doing so in England because that is where my account is based and I live. Is there any difference please ?

    DPA letter sent : RBS 04/03/06

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  2. #2
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    Default Re: RBS : keep all correspondence in England ????

    Scottish born and bread stay here ......so trust me on this keep in England ......don't think of trying in Scotland these are the limits and exclude interesticon.... the limits are small claimicon up to £750.....Summary Cause £750 to £1500 Ordinary Cause over £1500 and you need a solicitor and guess what ? You WILL NOT get any ......the banks have a contract with the solicitors ........along the lines of
    do work against us you don't work ever for us again



  3. #3
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    Default Re: RBS : keep all correspondence in England ????

    Where did you send your corrospondence to? best best is either tommy.mclean@rbs.co.uk or sandy watts at the head office


  4. #4
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    Default Re: RBS : keep all correspondence in England ????

    Hi there

    I'm a bit further along the trail but this thread has started to get me worried.

    Basically I have an account in England however all my paperwork has been forwarded to Scotland. The deadline on my lbaicon has expired so I am just about to file a court claim. I entered the address (which is in Scotland), from the letter they had sent me letter confirming they had recieved my correspondance, into MCOL and it said it could not deal with claims over the border?

    Please tell me I haven't dropped a clanger!?!

    If any of you have found anything more out I'd be interested to know.

    Cheers Jonat


  5. #5
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    Default Re: RBS : keep all correspondence in England ????

    PM me if you want to know what to do .......


  6. #6
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    Default Re: RBS : keep all correspondence in England ????

    stivis, you've dragged up a post from April last year and caused a bit of alarm with some slightly off the mark info....

    It doesn't matter what the rules are in Scotland as the OP and jonat are in England, it doesn't matter a hoot who has been writing to them.

    Tommy MacLean & Customer Relations are based in Scotland and they are the bunch dealing with all of this.

    IT HAS NO IMPACT WHATSOEVER ON YOUR ACTION!

    They will merely attempt to delay you somewhat and perhaps, if you're lucky, make you an offer that may or may not resemble your actual claim.

    When it comes to claiming you should use your branch address if that's in England or this one if you prefer

    RBSicon LITIGATION
    1 PRINCESS STREET
    LONDON
    EC2R 8P


  7. #7
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    Default Re: RBS : keep all correspondence in England ????

    First off it came in as new post...

    Can someone please tell me what the liabilities are if my claim is being delt with over the border ? When I submit Court Proceedings, I will be doing so in England because that is where my account is based and I live. Is there any difference please ?
    the post that this came off
    also one of the links lead to tommy mclean and addressed as RBSicon( whom I've never seen mentioned ) I thought he was at the Govan law Centre
    Just to keep it right sorry
    But I've done 6 in Scotland
    result so far 6-0
    and Now got 2 in England


  8. #8
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    Default Re: RBS : keep all correspondence in England ????

    All emails I recieved from Tommy McLean had his signatureicon as

    Tommy McLean (Tommy.McLean@RBSicon.co.uk)
    Manager, Customer Relations
    Ground Floor
    The Forthstone
    56 South Gyle Crescent
    Edinburgh (Depot Code 045)

    Tel : 0131 523 5116
    Fax : 0131 523 8778


  9. #9
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    Default Re: RBS : keep all correspondence in England ????

    Well .There you go!!!!! ......


  10. #10
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    Default Re: RBS : keep all correspondence in England ????

    Quote Originally Posted by stivis View Post
    Well .There you go!!!!! ......
    I don't think anyone was disputing that Tommy MacLean is in Scotland, it's quite likely that the ROYAL Bank of Scotlandicon would have offices in SCOTLAND.

    What I'm telling you is that the fact that TMcL is corresponding with you from Scotland does not impact your case. If your own address is in England and you have an address in England for the bank (which you do - either your branch or the Litigation address above) then your claim is under English Law in the English county courticon - be it MCOL or your local court.


  11. #11
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    Default Re: RBS : keep all correspondence in England ????

    It was an attempt at humour .... just surprised names the same
    in same type of "business" in this respect.........

    ROYAL Bank of Scotlandicon would have offices in SCOTLAND
    don't be cheeky


  12. #12
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    Default Re: RBS : keep all correspondence in England ????

    Quote Originally Posted by stivis View Post
    It was an attempt at humour
    Oh

    Quote Originally Posted by stivis View Post

    don't be cheeky
    Actually it was sarcasm


  13. #13
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    Default Re: RBS : keep all correspondence in England ????

    Quote Originally Posted by HydraUK View Post
    I don't think anyone was disputing that Tommy MacLean is in Scotland, it's quite likely that the ROYAL Bank of Scotlandicon would have offices in SCOTLAND.

    What I'm telling you is that the fact that TMcL is corresponding with you from Scotland does not impact your case. If your own address is in England and you have an address in England for the bank (which you do - either your branch or the Litigation address above) then your claim is under English Law in the English county courticon - be it MCOL or your local court.
    My first post. Treat me kindly...

    My branch is in Scotland, but I live in England (and have never actually been to my branch as my old branch closed). Will I be able to issue proceedings in England?


  14. #14
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    Default Re: RBS : keep all correspondence in England ????

    you have to issue against your branch, however if that branch is now closed you could probably issue proceedings against the Princess St address in London.


  15. #15
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    Default Re: RBS : keep all correspondence in England ????

    I understand that I will be issuing against my branch but the question for me is in which jurisdiction? As I live in the deep sarfff I don't want to have to trek up to a court in Scotland because my branch/account is up there.


  16. #16
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    Default Re: RBS : keep all correspondence in England ????

    First off, best place to start is just by sending all letters to Customer Relations in Edinburgh, attention either Sandy Watt or Tommy McLean.
    Start with the SARS, add up the charges, then the Prelim, then the lbaicon. (If you have all your statements just jump into the prelim)
    IMHO, if your claim is for under approx. £1500 they will probably settle before you issue a court claim anyway....seems to be the trend however I probably just jinxed my second claim there!
    When I claimed, I didnt even bother with my branch, just went straight to Customer Relations. (Branch is in Essex)
    Settled first claim within a month and half.

    Just read thru all the threads, read the step by step and start your own thread. loads of RBOS claimers here to help you out. AND GOOD LUCK!


  17. #17
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    Default Re: RBS : keep all correspondence in England ????

    Your address is in England and that is the important part. Use the Litigation address in London for MCOL.

    By all means correspond with Customer Relations but I wouldn't bother with Sandy Watt as apparently he is a temp and has no actual decision making authority (his own words - from another thread)



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