Thread: Claim Settled 2 months ago but now more charges

Hi,

My brother has battled with Lloyds over the past 6 months and eventually received a full settlement offer for £1000 2 months ago. Everthing has been fine until this month when a cheque which he payed into his account didn't clear in time and on 1 day they returned 3/4 direct debits and have charged him £160 for the privelage. He is furious. He has spoken to cutomer services and even his branch manager but they will not refund anyhting.

Could he start the whole claim process again?

Any ideas please

Thanks

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surely there is a faster way to do this as i read about one of the big boys here sending a letter saying, Oi, you just settled with me, you're wrong, pay me now.. something like that.

anyone done read that somewhere? i cant find the thread..

i rang customer service and they said theres nothing we can do so i said well why have you sent me a letter saying we hope we can help i persisted in saying this and they put through to someone else she was very snotty and condescending but did remove them

sorry didnt quite understand that post dolly?

removed them? Ie paid you back?

well i recieved a letter saying their were insufficient funds for such and such to be paid put if we can be help in way please contact such and such a number so we can sort this ou so i did bloke said there is nothing we can do so i said why send me this letter then saying you are their to help if you can't he put me through to customer services where a very snotty lady said well just this once then we will remove the charges to see if we can break the cycle. it's worth a try