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Three days ago, my husband and I requested a copy of our statements under the DPA in a telephone call with the Woolwich. They were very unhelpful until my husband explained he was entitled to the information going back 6 years etc.
This morning we have received a Termination Letter from the woolwich closing the account.
What a bunch of buggers .. we still haven't received the DPA request either.
Ok the initial anger, shock, frustration of receiving their letter has finally worn off.
The whole amount they are claiming back is made up of their bank charges, and no matter how many times we've contacted them about it by phone, they tell us there is nothing they can do about it.
We requested our statements etc., under the guidelines of the letter in the library 3 days before receiving this letter from them. I was prepared to wait and take action when I had that information, but they've decided to speed matters up by sending us a Termination Notice.
So in response to their letter, we have dispatched our own, basically telling them that we dispute the amount owed as it is purely made up of their illegal penalty charges. We are claiming back £839 which they have charged us in the last year (that's over 1 whole month of my salary gone to the Woolwich in 12 months).
It also went on to say, that if they do go ahead and register a default notice against us, we will take action to have it removed.
Postie delivered 2 big envelopes containing statements.
On checking it appears that certain months are missing - 10 months worth of statements. And these statements only apply to 1 account, not the 2 we requested.
I've tottied up my charges and it appears they owe us over £2000 .
ok we called the woolwich .... did we sort out the queries? .. sort of.
The request for the missing statements wasn't a problem. Rang openplan and requested them, Tracy politely said they would send them in the next 2 days, plus the missing statements for the other account, although she did want to charge us £340 for them. Not on your nelly, was the general response !
The hunt for a name of who is dealing with our letter was much harder. They really don't like giving out names at all.
Received all the statements for 1 of the accounts and had a standard reply from Woolwich.
Written another letter with the 'new' total and given them another 14 days to reply (thought it reasonable to do this as I've given them new information).
I've also written in that letter that I expect them to refrain from issuing a default on the account as this matter is now in dispute.
mmm well very best of luck with your claim. They defaulted me purely on debit balance made up of penalty charges. Have refunded the £700 approx in three seperate amounts, finally, but are refusing to remove default. This has been ongoing....online dispute with credit ref agencies etc. Thanx to info. on this site will now take this a stage further ..... I C. Hope they don't default you , too stressful LOL.
Actually, what the Woolwich said in their letter was;
"in view of the complex nature of the issue you have raised, your complaint has now been ESCALATED to our Head Office Customer Relations Unit"
I'm not sure as to what was so complex about it.
But I feel slightly honoured the Woolwich felt the need to ESCALATE it, does this mean I skip to the front of the long queue at Barclays waiting for refunds?
Anyway, the lba will be sent in 6 days time as per my timescale regardless of whether Barclays write back or not.
Sounds like you've been seriously ****ed around...
Best of luck
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As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment. Seek advice of a qualified, insured, professional if you have any doubts.
Did you send your lba? I'm with the Woolich and sent them an inital demad for repayment of £2544.77 for one of my 3accounts on 2nd May - recorded delivery, and it was delivered on 3rd May - Had a letter back saying it was passed to Barclays as yours was, giving them until Fri before next letter, which I think is the LBA..
moonie & co Vs Woolwich
with the Woolwich. They were very unhelpful until my husband explained he was entitled to the information going back 6 years
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Re: request for DPA Account now to be closed
the winner takes it all 
