Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I had a closer look at a recent (issue 57, October/November) edition of the Financial Ombudsman News, following a thread in the Natwest forum.
What do you think of this little beauty, taken verbatim from the column attributed to Walter Merricks, Chief Ombudsman:
"But for certain charges, the law on contract variations and penalties demands a reasonable relation between cost and price, and requires those who seek to justify the price to produce evidence of their actual costs.
"The FSA has rightly placed emphasis on the principle of 'treating customers fairly'. Treating them lawfully, and being prepared to stand accountable for that, is surely an important part of that principle."
And yes, he is talking about bank charges. Read all about it here.
Nov 1 2006 Preliminary letter 21 Feb 2007 - cheque arrived for charges+DEBIT interest +Statutory Interest! Hurray!
Read all about it: natwesttookmymoney - v- NatWest
Financial Ombudsman News
forum.
Reply With Quote