Barclaycard Claim

**Digarch** · 28th November 2006 23:47

I have recently received a correspondence from Barclaycard regarding a claim for unfair charges on my credit card and here's their response:

"Thank you for your recent letter, your details have been passed to me in order that I may respond in my capacity as Customer Relationship Manager.

I am sorry you feel the charges you have incurred are unfair. We believe that our charges are both fair and transparent, and we make them clear in our terms and conditions icon

, and on the reverse of every monthly statement.

Putting the above to one side, as a goodwill gesture icon

and without any admission of liability, I am prepared to credit your account with 80 pounds.

May I take this opportunity to remind you that the best way to avoid similar charges in the future is to remain within your credit limit and ensure that your monthly payment reaches us with the required timeframe.

Should you have any further questions regarding this matter please do not hesitate to contact me. If my reply does not meet with your expectations you may ultimately be eligible to refer to the Financial Ombudsman icon

Service. Further details of this service are available on request. If I have not heard from you within 8 weeks from the date of this letter, I will close my complaint file in accordance with our usual practice. "

How do you recommend I respond to this letter since my claim is over 200 pounds and they're only offering to pay 80 pounds, should I proceed with legal proceedings?

Similar Threads:

**roydosan** · 29th November 2006 12:46

yes - don't let them off so easily!

bong · 29th November 2006 15:36

Have you sent them a preliminary letter and lba icon

? If so you're ready for the court claim stage.

There is a rejection of offer letter in the library which basically says you are rejecting the offer of £80 in Full and final icon

settlement of your claim, but accept it in part settlement and will pursue them in court for the rest.

**Digarch** · 29th November 2006 18:56

Yes I have sent them the preliminary letter and lba icon

. Thanks for the tip I will follow suit with the letter.

**Digarch** · 30th November 2006 23:38

I need help, barclayscard sent the response to my lba icon

with an offer to pay 80 pounds out of a claim of 254 pounds just in time before the 14 day period. How do I respond, do i still proceed with the small claims online or should I wait for their response to my rejection of offer letter? Thanks

**Michael Browne** · 30th November 2006 23:55

No, just carry on according to your timetable

bong · 1st December 2006 00:17

but check your statements first to see if they have refunded the £80 to your account - they usually do.

**TUTTSI** · 1st December 2006 00:23

You should accept the partial settlement and continue with you claim against them. I am at the same stage as you and have just today received the identical letter albeit with different sums involved. I found it strange that they said that I said the charges were unfair. Never mentioned the actual word that I mentioned was UNLAWFUL. Did you see their charges are TRANSPARENT! according to both of our letters.
The quicker we get the court claim under way the quicker we will be fully paid out.
Let me know how you proceed.
ds

**noomill060** · 3rd December 2006 00:06

Read this, the Information Commissioner have told Barclaycrud they are in breach of DPA and to comply with SARs and are encouraging those microfished to persue Barclaycrud for damages.

I wonder if we should include this action in with our action to reclaim charges etc?

http://www.consumeractiongroup.co.uk...hey-wrong.html

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