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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Re-claiming airport tax and charges from non-refundable flights....


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I read somewhere that when you book a flight with el-cheapo airlines and they state that it's non-refundable, that only means the actual cost of the flight and not the airport tax and charges.

 

Recently I had to put this to the test with flybe, in that there were 3 return flights I had previously booked but couldn't take due to my mother's terminal illness. When I called their call centre staff I was told there would be an administration fee of £20 per leg of the flight (so £120 admin charge for 3 return flights). I wrote a letter explaining why I couldn't take these flights, they asked me to prove my mother's illness, which I did with a doctors letter, and then "as a gesture of goodwill" refunded me the FULL cost of all airport tax and charges (which came to £131, so wouldn't have been worth it if they'd have insisted on the £120 admin fee).

 

Recently I also asked Thomsonfly about their policy on refund and taxes adn was told a new law passed in May meant they did not have to refund tax and charges. When pressed further this 'new law' was actually only a new Thomsonfly policy.

 

Is this correct? Is an airline allowed to keep hold of the airport tax and charges it adds on to a ticket when it states that only the cost of the actual flight itself is non-refundable?

 

On what basis can they now keep those charges? (Previously they'd discourage you by having an idiot admin charge that was the same price as tax etc).

 

Anyway well done flybe for honouring my request, though boo to them that they actually wanted proof from a doctor re: my mother's terminal illness. Who'd lie about soemthing like that??

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Who'd lie about soemthing like that??

 

 

I recall an episode of Airline where a group of passengers had arrived late at check-in, and were only let through after pleading with the staff that they were going to a family funeral. Later they admitted on camera that they had lied, and that they were going to a stag party.

 

 

 

 

 

 

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Who'd lie about soemthing like that??

 

Plenty of people, that's who.

 

I used to organise medical repatriations, air ambulances, emergency flights and all that. We always had to check because so many lie.

 

I have had the "deceased" father answering the phone in the UK. Turns out the son was not enjoying himself where he was, so wanted to come home.

 

I have had people with advanced cancer flying to the US to beat the queue from the UK, and expecting their emergency travel insurance to pay the hundreds of thousands dollars medical bill.

 

I have had people wanting to come home because it was too hot in August in Turkey (well, DUH!), and expecting their insurance to pay for it.

 

More Vuitton luggage are claimed as lost every year than are actually sold worldwide.

 

Travel insurance is the fastest growing insurance fraud.

 

I could tell you stories that would make you roar with laughter or cry with despair at human nature.

 

So not "boo" for checking, well done, because if they didn't, watch the cost of the insurance soaring faster then the plane on which you didn't travel! ;-)

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As others have said before me, one of the commonest 'frailties of human nature' is the ability to lie when it suits!

Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

 

Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.

 

A 'click' on the scales is always appreciated if I have helped. Many Thanks!

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I'm well aware that as humans we lie when it suits, but shame on those who'll falsely use the death of a family member! It's completely abhorent and makes my blood boil! I'll stop there cos it's an emotive subject for me at the moment.

 

.... But back to the flights and re-claiming airport tax and charges, anyone know the legal position on this please?

 

Cheers

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  • 3 years later...

Ok, maybe it's a commercial what I am doing right now. But I've been freaking out with Easyjet for the last 4 months of getting an airport tax refund for my unused flight (I was planning to go from Luton to Malaga with my family of 4 persons, but due to a funeral we skipped the holiday)

 

The ticket was 100% non-refundable (a crap reason of course) but I asked for a refund for at least the taxes. It took me 4 months and 18 e-mails with Easyjet but, they didn't even think about a refund.

 

Eventually I contacted a guy from link removed (long story, but a friend of mine sold his ticket on this site and they also have a Re-fund service) and paid about 20 USD. 3 days later I got an e-mail from the same guy with the confirmation of a tax refund, and about 60 days later 220 USD showed up on my credit-card statement!!!!

 

So, I don't know how they did it, but for some strange reason they did the same thing in 3 days as what I tried to in 4 months.

 

Again, this is not a commercial for them or anything like that, but I just wanted to share it with you, because eventually it saved me a lot of frustration. And I was very happy to pay this 20 USD to them. By the way, I think they are based in the Netherlands or Germany (according to their last names in the e-mails) so that was some sort of sign of confidence to me.

Edited by ims21
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