Recently I purchased a bed and matress from Bensons and it was delivered damaged... since then I have had three failed deliveries and made many many phone calls to the head office and dispatch centre. finally the last straw was they told me they didn't have stock but when I looked online and phoned the online team they told me there were twenty in stock so I demanded on of them.... finally now have the bed but can I claim against Bensons for the phone calls and failed deliveries?

I estimate a day off work costs me around £70 (x3) and telephone calls amount to approximately £10

Any comments / advice welcome

I would send a letter to them advising them that you expect them to reinburse your costs.

Keep the letter simple and bullet point the loss you are claiming for.

Give them 14 days to respond or advise them you will report them to the office of fair trading for all the problems you have had.

OFT may be able to give you some advice too!

Good Luck!

Letter has been sent.... will await a reply

Do you think I am within rights to claim for days off and telephone calls though?

Do you think I am within rights to claim for days off and telephone calls though?

Appointment = Contract of Appointed date or time

Failed Appointment = Breach of Contract

I think it used to be written into either British Gas or BT that they would pay £30.00 if they failed to attend on an appointed day. Some time ago though.

Hi All,

I Have Just Payed The Balance On Two Beds, But Am Getting Very Concerned About The Reviews, I Bought Mine From New Malden, But No One Is Telling Me When The Delivery Will Be Arranged As The Beds Are Not Stored There, Does Anyone Know Where The Warehouse/depot Is And How I Can Contact Them.

Found this address.

Customer Services

Bensons For Beds

4 Taurus Park

Europa Boulevard

Westbrook

Warrington

Cheshire

WA5 7ZT

Phone Number: 0801446160 (not weekends)

Regards.

Scott.

Bensons for Beds have two types of employees, either they are really helpful (when you threaten legal action and quote your rights) or downright rude.

I bought a bed from them earlier this year, it was damaged on arrival. I rang their head office and was told that I needed to take a photograph of the damage and send it to them so they could decide what to do. When I explained I had no legal obligation to do this and further that I didn't have a digital camera I was called a liar (as apparently everyone has a camera on their mobile phones). I tried two more calls but they stuck to their 'Company policy' spiel.

Eventually a no nonsense call to the MD's secretary informing them I was about to issue proceedings for slander (I am not a liar as they suggested) and also for a full refund under the SOGA suddenly brought about a change in attitude when their helpdesk agreed that their Company policy means bugger all and they would send out a replacement within 48 hours.

Result was a new bed and a cheque for compensation, so don't take any abuse or fob-offs from them. They know their obligations but sadly this is a Company who only honour their obligations when they know that you know your rights.

Mossy

A good result Mossy,

Well done !!

Lex

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