bothersome barclaycard

**mjc1967** · 27th November 2006 13:11

hi

I have just emailed Barclaycard with a request for the statements held on microfiche - and I got the standard fob off reply

Can anyone help me with what to do next??? I will not let them keep my money!!!

Thanks

*********************
As explained previously copy statements held prior to May 2004 are stored on microfiche. The statements are copied onto the microfiche in date order and more than one customer statement may be held on an individual film of microfiche. These statements are not stored by reference to account number or customer name and are not “readily accessible” within the meaning of the Data Protection Act. These statements are therefore not retained in a relevant filing system and therefore do not fall within the class of documents to be produced pursuant to a Subject access request icon

.

Accordingly we are unable to disclose any further statement documentation to you pursuant to your request under the Data Protection Act. As previously advised you may contact the Customer Services team for copy statements. There is a standard charge of £3 per copy statement.

Should you have any further questions regarding this matter please do not hesitate to contact me.

If my reply does not meet with your expectations you may ultimately be eligible to refer to the Financial Ombudsman icon

Service. Further details of this service are available on request.

If I have not heard from you within 8 weeks from the date of this letter, I will close my complaint file in accordance with our usual practice.

**************

Similar Threads:

**e28bigalbexley** · 28th November 2006 21:50

Hi Mjc
Your right dont be fobbed off at the end of 40 days report them to the Information Commisioner (bank libary templates) after that you can file a CC action against them. I know this does not help you at the moment but the more ppl that complain to the Information Commissioner the better.
You could i believe pay the £3.00 p/stm and claim it back at the time of the court claim along with your £10 S.A.R - (Subject access request icon

) fee. although this is a lot of money if the bulk of your charges are in those years it may be worth it.
HTH
AL.

http://www.consumeractiongroup.co.uk...n-act-non.html

**mjc1967** · 28th November 2006 22:49

Thanks for the reply

I am confused! I wrote to them 'b*ll*ckscard (as I have named them) at the end september and I received their first fob off 12 October along with a limited supply of statements.

I have left it for a while as I have been busy etc so I am confused as to what letter I should send them, pre or post 40 days??

On a plus side, I may have Lloyds icon

TSB by the short and curlys as they breached. I have said cough up or I will report you! heres waiting for my cheque for £937.00! hopefully in time to pay off xmas spend!

thanks again!

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