Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
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  1. 22nd November 2006 14:54 #1
    samantha mc samantha mc is offline
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    Smile The banking charges tango...help needed

    Help needed, The royal Bank of Scotlandicon, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

    The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

    This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....

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  2. 22nd November 2006 15:04 #2
    Jimbo44 Jimbo44 is offline
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    Default Re: The banking charges tango...help needed

    Quote Originally Posted by samantha mc View Post
    Help needed, The royal Bank of Scotlandicon, is my local, friendly bank who seem quiet happy to mess me around! It was only when i sent a copy of the complaints letter from this site that they deemed it fit to send me my statements - even though they had cashed my cheque 2 months prior to me receiving my information.

    The statements were accompanied by a letter that was clearly stating that i had signed a contract that agreed to charges - they seem to have pre-empted my request for my money back.

    This im afraid to say has put me on the back foot and i feel that i need some might behind me to take it to the next stage - can you give me some advice please....
    Hi, welcome!

    You say you sent "...a copy of the complaints letter from this site...". Was this the S.A.R. (Subject Access Letter) or, if not, which letter did you send?

    Jimbo 44 - always happy to help, but always willing to learn from being corrected too!!! Whilst any advice given may be based upon personal experience, please always be sure you seek guidance from a professional in the particular field.

    Never be afraid to try something new. Remember that a lone amateur built the Ark, but a large group of professionals built the Titanic.


    A 'click' on the scales is always appreciated if I have helped. Many Thanks!
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  3. 22nd November 2006 15:16 #3
    mutzi mutzi is offline
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    Default Re: The banking charges tango...help needed

    They say such things just to do exactly that, put you on the back foot. They will back down if you take it all the way, It's the standard tactic from every bank.

    If you want to know exactly what to expect, have a read through the other threads on RBSicon in this forum: http://www.consumeractiongroup.co.uk...scotland-bank/
    You'll find everyone gets the same letters

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  4. 24th November 2006 15:32 #4
    samantha mc samantha mc is offline
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    Default Re: The banking charges tango...help needed

    I sent the SARicon on the 17th July to which they did not respond within 40 days. I then sent another letter in which i used the information on this site to prompt them to send out the statements - the threat to complain to the Information Commissioner seemed to stir them into action. Apologies for getting my info mixed up....

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  5. 26th November 2006 02:20 #5
    MARTIN3030 MARTIN3030 is online now
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    Default Re: Samantha MC v Royal Bank of Scotland

    Sam I will give you an official welcome to the site.
    As has prev been suggested,you will find info in other RBSicon threads.
    I am going to post this there for you so I hope you will then be able to be seen by all the other claimants too.
    I hear what you are saying........I was new here once and know it can be pretty confusing at first theres a very good crowd in the RBS forum you will be fine.
    If you need more advanced help then feel free to ask

    If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.
    Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.
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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE