Thread: tedsbird (cousin) v rbs

Hi all. Puting in a claim against RBS on behalf of my cousin (who's completely IT illiterate).
Sent off the SAR, returned promptly.
Sent off the lba with sreadsheet. On the 14th day received a letter stating it was being sent to HOffice and will be dealt with in another 14 days. I know they'll take their time but not sure if I should modify the Prelim letter to state that they have had their 14 days and as a matter of courtesy I will allow the 14 days?? Any ideas please??

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sorry being such a bint. yes sent prelim letter and they responded stating they would contact agan in 14 days (which equates to 28 days since I wrote). so I should modify the lba one to acknowledge their response but kick em up the ass so to speak??

thanks v muchly.

very good! thank you very much

Well no response from RBS so going to start MCOL next week on her behalf. Might just give them a call as no response has been received to any letters sent since they said it was being passed to head office.

It's been a while with this one but my cousin isn't the most efficient bird so she's not bothered about it. Made a call to the bank who said they have 8 weeks to respond so even though the prelim letter was dated 8 November they didn't receive it until 20 December at head office!! In any case they've sent a letter stating they will look into it. It's more than past it's time for a court date but getting her here to fill in the claim form and pay for the court fee whilst they're still charging astronomical fees is proving difficult!

Looks like she didn't need a parachute account! She was going to do a court claim (or get me to do it) on payday. Hey ho letter arrives in the post on Saturday offering full refund! Unfortunately she signed the T&C's before telling me and posted them off. At least she got her pennies back though. many thanks for your support on this one.

Winner!!