Thread: Bank of Scotland - Delaying Things

Hi Guys,

Quick question - I sent the SAR to BOS over 40 days ago now, i used the template on the site, thankfully BoS sent my statements to me however in one of their letters they said they do not hold "notes" on file and that they wouldnt provide these details.

I know for a fact they do record "notes" on customers etc so wrote back detailing this and that i was entitled to see them.

They then wrote back stating this would be classed as a separate request and that they would waive the statutory fee of £10 for obtaining these details... Are they just stalling and should i report them to the relevant authority for breach of the SAR conditions?!

Nathe

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Is there a reason that you need the notes? Usually copy statements are sufficient and should detail your charges, the notes will not normally reveal anything else.

Originally Posted by hagenuk

Is there a reason that you need the notes? Usually copy statements are sufficient and should detail your charges, the notes will not normally reveal anything else.

Its just to see what details have been written down regarding me - i actually had a friend who got this info and on there was a note saying "This customer is a nuisance and constantly complains"

He took them to court, however the bank made an offer of compensation and settled outwith court!

Nathe