I have been reading and following the forum on many different threads and thought I would share my experiences with RBS![]()
12/09/06
Wrote requesting refund of charges and enclosed schedule to local branch sent by recorded delivery
27/09/06
lbasent to local branch
13/10/06
Response from branch claiming to have no knowledge of my original letter and offering to investigate if I sent details
09/11/06
Sent original letter ,schedule of charges,follow up letter in which I expressed dissappointment at the poor response
21/11/06
Letter received today offering £1540 as Full and finalsettlement !!!!!!!!!!!!
The amount (before interest) that I was claiming was £2190.
How easy is that and all dealt with at local branch
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