Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #21
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    Default Re: Why complaint procedures have so many stages?

    Please try your student union.
    This is where their expertise lies.
    I think you need to be able to discuss your exact situation in confidenceicon;
    no one here will be able to help based on generalisations like those presented.


    So please do go and talk to someone at your student union for help.

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  2. #22
    Basic Account Holder sgtbush Novitiate



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    Default Re: Why complaint procedures have so many stages?

    It does comply.
    They say under exceptional circumstances they can drop it to 2
    A member of staff leaving and not being replaced is exceptional.

    This post is quickly going down the route of your others.
    I ask adminicon to lock it before I becomes convoluted


  3. #23
    Basic Account Holder resources Novitiate



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    Default Re: Why complaint procedures have so many stages?

    Sangie595 says

    “- but the employer can slip up to more serious stages of outcomes if they wish to.

    Emmzzi is correct that you are posting in the wrong place,”

    I would like to reply that it is not a private employer which does what he wants but a public body which has to comply with its public duty to act in the interest of the public by complying with the three stages of its complaint procedure. Moreover I have not posted in the wrong place it is someone in the forum who has moved my new threadicon from the student section to the employment section

    Emmzzi says

    “Please try your student union.
    This is where their expertise lies.”

    I have already talked to the Student Union which told me that the complaint procedure has three stages and not only two and that they do not have the power to force my educational institution to comply with the three stages of the complaint procedure if it does not want

    Sgtbush says

    “It does comply.
    They say under exceptional circumstances they can drop it to 2
    A member of staff leaving and not being replaced is exceptional”

    However the complaint procedure does not make any reference to exceptional circumstances which allow my educational institution to drop one of the three stages of the complaint procedure.

    I think that my educational institution is simply wrong and I would like to be able to make it understand


  4. #24
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    Default Re: Why complaint procedures have so many stages?

    It is pretty common to have a three stage appeals procedure. Most councils have this. It is also similar to how the courts work - appeal from the county courticon to the High Court to the Court of Appeal to the Supreme Court.

    It is also pretty usual for later stages in the appeals process to only be about the original complaint. Often you can't raise new evidence. Your evidence should have been in the original complaint and available to the initial decision makers, not introduced half way through the process.

    It does not sound like you have a firm basis for making the educational institution do anything. Complaints procedures usually do not have legal force and cannot be legally enforced. You certainly can't force an educational institution to "reply" to evidence.

    Either you have a legal claim or you do not - a complaints procedure doesn't change that.

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  5. #25
    Basic Account Holder resources Novitiate



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    Default Re: Why complaint procedures have so many stages?

    I was not able to put forward my new evidence during my initial complaint because it was concealed from me by my educational institution and I have to make a Freedom of Informationicon request to have it.


    It is why I think that it will be good to have my complaint processed through the three stages and not only two to have this clarified and this is the reason why my educational institution does not want.

    The issue is not to force my educational institution to do anything that it does not want but to make it understand that it is in its own interest to comply with its own complaint procedure to avoid further complaint to the OIA or litigation



  6. #26
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    Default Re: Why complaint procedures have so many stages?

    Couple of links:

    Setting up an academies complaints procedure: https://www.gov.uk/government/public...ints-procedure

    School complaints procedures: guidance for schools: https://www.gov.uk/government/public...nts-procedures

    Office of the Independent Adjudicator: http://www.oiahe.org.uk/

    Department for Education: https://www.gov.uk/government/organi...-for-education

    Education Act 2011: http://www.legislation.gov.uk/ukpga/...ntents/enacted

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  7. #27
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    Default Re: Why complaint procedures have so many stages?

    Quote Originally Posted by resources View Post
    The issue is not to force my educational institution to do anything that it does not want but to make it understand that it is in its own interest to comply with its own complaint procedure to avoid further complaint to the OIA or litigation

    The most effective way to make it realise that is for it to have to go through the OIA or litgation, so I'd get a deadlock lettericon or whatever they call them asap and just get on with it. They have made their position clear. no amount of epic letter writing or whining will change their mind; only action.

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  8. #28
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    Default Re: Why complaint procedures have so many stages?

    Thread moved to the Students forum.

    HB

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  9. #29
    Basic Account Holder sgtbush Novitiate



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    Default Re: Why complaint procedures have so many stages?

    Oh jeeeeeze.....
    I'm reply to your reply,
    You possted the statement on exceptional circumstances to which I elaborated...
    Please adminicon, lock this post out


  10. #30
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    Default Re: Why complaint procedures have so many stages?

    the complaint here seems to be (let us take an old fashioned industrial setting as an example) that the shop manager said no to somehting and he is complaining that the foremen wasnt allowed to say no first.


    The factory manager also said no
    so the end result will always be the same regardless of the opinion of the foreman.


    He makes it clear there is no argument about the facts of the matter,
    just hoping that some pettifogging will somehow allow the institution to be forced to award him his degree that he hasnt passed.



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