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    • Update 15th March the eviction notice period expired, and I paid my next month rent along with sending them the message discussed above. After a short while they just emailed me back this dry phrase "Thank you for your email." In two weeks' time I'm gonna need to pay the rent again, and I have such a feeling that shortly after that date the contracts will be exchanged and all the payments will be made.  Now my main concern is, if possible, not to end up paying rent after I move out.  
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    • The text on the N1SDT Claim Form 1.The claim is for breaching the terms and conditions set on private land. 2. The defendant's vehicle, NumberPlate, was identified in the Leeds Bradford Airport Roadways on the 28/07/2023 in breach of the advertised terms and conditions; namely Stopping in a zone where stopping is prohibited 3.At all material times the Defendant was the registered keeper and/or driver. 4. The terms and conditions upon  entering private land were clearly displayed at the entrance and in prominent locations 5. The sign was the offer and the act of entering private land was the acceptance of the offer hereby entering into a contract by conduct. 6.The signs specifically detail the terms and conditions and the consequences of failure to comply,  namely a parking charge notice will be issued, and the Defendant has failed to settle the outstanding liability. 7.The claimant seeks the recovery of the parking charge notice, contractual costs and interest.   This is what I am thinking of for the wording of my defence The Defendant contends that the particulars of claim are vague and are generic in nature which fails to comply with CPR 16.4. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 1. Paragraph 1 is denied. It is denied that the Defendant ever entered into a contract to breach any terms and conditions of the stated private land. 2. Paragraph 2 and 4 are denied. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was only contracted to provide car park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. 3. It is admitted that Defendant is the recorded keeper of the vehicle. 4.  Paragraph 6 is denied the claimant has yet to evidence that their contract with the landowner supersedes  Leeds Bradford airport byelaws. Further it is denied that the Claimant’s signage is capable of creating a legally binding contract. 5. Paragraph 7 is denied, there are no contractual costs and interest cannot be accrued on a speculative charge.   I'm not sure whether point 4 is correct as I think this side road is not covered by byelaws? Any other suggestions/corrections would be appreciated.
    • Dear EVRi parcelnet LTD t/a evri   evri parcelnet isnt a thing also you say defendant's response which is a bit of a weird format.   Something like   Dear EVRi, Claim no xxxx In your defence you said you could not access tracking. Please see attached receipt and label Regards
    • Welcome to the Forum I have moved your topic to the appropriate forum  Residential and Commercial lettings/Freehold issues Please continue to post here.   Andy
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HSBC closing my business account, but admit it is an error by the IT team


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Hi,

 

I am having an issue with HSBC with whom I have held business and personal accounts with for over 30 years.

 

I have received notification that my business account is being closed due to failure to submit the HSBC Safeguard form by 12 June 2017.

 

This form was submitted on 11 June 2017, a fact confirmed by 4 members of the HSBC Remediation Team, however, on the 12 June a popup claimed the form had not been received (despite showing a link to the completed form) and the account was being closed, but we had until the 10th October to complete it for the bank to reconsider. We assumed this was a fault on the system and decided to leave it for a few days to see if the message disappeared.

 

A few days later we received a letter confirming the closure (not on the 10th October but 13th August).

Wed 21st June – Called 08000 304 516 and spoke to Abdullah (Remediatioons) who confirmed it was an error, the form was received on 11 June and he would get the message removed.

 

Mon 8th July – Chased as no correction. We were now growing concerned and started recording calls about this case. I spoke to Abdullah again, who disappeared for 15 minutes, then asked several questions on the form which we answered. He said HSBC would be writing to me and “not to worry as we had until the 13th August to sort out the form and get the closure removed.”

 

Fri 14th July – Chased again as no letter. Received call back from Jasmina (HSBC Remediations Supervisor) who again confirmed they received the form on 11th June and they were aware of the error. The message was a known problem and being removed by the correction team on 17th June. She said she would monitor it.

 

Wed 19th July – Still no correction and we have been told for the last four weeks it would be. Spoke to Letitia who again confirmed it was the bank’s mistake and she would get Jasmina (who is dealing with it) to call us today.

When asked to confirm the account was no longer being closed, Letitia replied “I cannot make that decision.”

Will I still have a business account on 14 August? “I am going to reassure you to let you know that there is NO intention of doing that…….we can see it is our issue……you are NOT going to be jeopardised.” (taken from recording o call).

“I will reach out to get someone to reassure you……I will escalate it……..I will definitely get that reassurance for you today,,,,,,,I will get Jasmina to call you today.”

 

Fri 21st July – Rang again as no call from Jasmina. Spoke to Raman who said she would get the IT department to correct the message. I explained I was told this a month ago and she promised to escalate this and suggested I contact customer complaints as several customers who submitted their forms in June were having the same problem.

 

***********

The account closure is 3 weeks away and as we have been promised for the last month this was an error that would be corrected, we have made no attempt to open another. Plus:

 

 

  • We have no wish to move our business account, we have a small overdraft on the account and besides this, everything is fine.
  • They are closing it on the basis that we did not submit a form, however, four members of staff of HSBC confirm was received on time.
  • We are not able to speak to someone in a position to give us direct answers.
  • We are currently working on current and forthcoming projects that will be paid in August and September and need to know we will have a bank account for the funds to be paid in to.

All we need is someone to say we are not closing your account, but nobody will.

Edited by maggie60
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Has anyone tried Cashplus - are they really as bad as Trustpilot reviews?

 

 

I was concerned as they only received 4.3/10, until I saw HSBC received 0.6/10 with 90% bad reviews.

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Thanks. I am due a call from the complaints team in the next day or two, and it that does not resolve it, I will email him.

 

 

Not moved bank, as I have been relatively happy with them for the last 30+ years.

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Sorry, didn't see your comment.

 

 

Email to MD did the trick and they started taking notice.

 

Wonderful! - Proof emailing up above can make a difference :)

 

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