Jump to content


  • Tweets

  • Posts

    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

vodafone & refused phone delivery charge on bill


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2485 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Can i just check before i go into battle. Under the DSR am i entitled to a refund of delivery costs.

 

I ordered a phone from Vodafone but rejected it at the door as i saw sense and decided i couldn't afford it (would have been a big upgrade.) I have seen on my bill that there is a delivery charge, so before i call them i just want to check.

Any opinion I give is from personal experience .

Link to post
Share on other sites

Hi fletch70,

 

Having done a little research I can confirm that DSR would entitle you to a refund of the delivery charges billed.

 

In the event that you require any further assistance you're welcome to email me via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line.

 

Once sent you'll received an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites

  • 3 years later...

Well it seems I am not the only one to be ready to kick vodafone to the kerb.

 

This is the second time they have screwed up my DD, last time which was only a few months ago they failed to take the payment for 2 months and then took three months at once.

 

This time they didn't take last months so now its two months due

 

Finally, I have been updating my email for many months now , the right email shows in my account but they still send me billing notification to my old email, I have spoken to them several times and they just can not get it right. What is going on with them?

Any opinion I give is from personal experience .

Link to post
Share on other sites

Well it seems I am not the only one to be ready to kick vodafone to the kerb.

 

This is the second time they have screwed up my DD, last time which was only a few months ago they failed to take the payment for 2 months and then took three months at once.

 

This time they didn't take last months so now its two months due

 

Finally, I have been updating my email for many months now , the right email shows in my account but they still send me billing notification to my old email, I have spoken to them several times and they just can not get it right. What is going on with them?

Simple answer. they are useless!

 

Long answer. they have updated their systems and it has seriously screwed things up for them. Even the simplest task is beyond the skills of the most experienced CS rep

  • Haha 1

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Thanks Silverfox

 

I am guessing that you are correct

 

It really does defy belief , I have been a vodafone customer for well over 16 years and even the most simple request to change an email is beyond them.

 

My problem is, I do not want to have to fight them for charges if I cancel my contract so I am really looking at the right way to do it

Any opinion I give is from personal experience .

Link to post
Share on other sites

If you are still in contract then you would need to get their agreement to leave. The likely route to getting that is by a Formal Complaint.

 

If you are out of contract, give them a months notice and a request for a PAC code if you intend to use your number again. The use of the PAC code must be within 30 days otherwise VF will stop the cancellation and you will continue to be a customer.

If you do successfully leave, keep your direct debit going for a couple of months as there will no doubt be some call charges to pay.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Any opinion I give is from personal experience .

Link to post
Share on other sites

  • 1 year later...

Well Vodafone strike again

 

Posting on behalf of my OH in the hope that Lee can sort something out

 

OH on contract with talk mobile

Friday 30th contacted them about an upgrade - arranged , phone to be delivered by DPD on Monday

 

Monday received txt saying phone would be delivered between 11.30 and 12.30 - when 12.30 came I tracked it to find there had been a problem

 

Phoned DPD to be told wrong address (but right postcode) on parcel

 

Contacted VF who said yes sorted out would be delivered tomorrow

 

Tuesday nothing happened , phoned again , firstly got put through to a really rude woman called Jaing ( who wanted to know why we wanted her name!) then put through to retentions in S Yorkshire who promised faithfully the address had been changed and it would be delivered today . Also arranged a credit

 

Today - no message so checked tracking to be told going back to sender

 

Phoned - told it was the wrong address ( same one as before)

 

Phoned VF again, promised a call back within an hour or two

 

Still waiting

 

Hoping either Lee or the company sort this out otherwise it will be offski

 

To add to it I have just renewed on an all singing all dancing £50 a month contract but still within my cooling off period so maybe we will both be off to BT or 3

Any opinion I give is from personal experience .

Link to post
Share on other sites

Lee doesn't come here any more. The Vodafone customer service rep function on here became worse than useless and we kicked them off.

 

We don't notice any difference.

 

You've been here since 2012 so I'm sure that you have implemented our customer services guide advice and you have been recording your course. This means that you have got full evidence of all the phone conversations that you have had with Vodafone and so to that extent, you are protected.

 

You say that if it isn't sorted then you will be off – but I'm afraid that with people like Vodafone it isn't that easy. They may not be very good at getting the phone to you but they will be good at hounding you and blighting your credit file and generally smash out your life because they will refuse to admit that anything has gone wrong.

 

I think you need to protect yourself by putting in writing – in addition to the telephone recordings that you have – send them a recorded delivery cancelling the contract as they have not been able to get the phone to you. Make sure that you keep evidence of the delivery of the letter and make sure you keep a copy.

 

Also, if you have set up a direct debit then you should cancel immediately – inform Vodafone that this is what you're doing.

 

I'm afraid it should be as easy as that – I'm afraid that it is likely that it will be much more difficult.

 

There is absently no doubt that the contract does not become effective until the phone is properly delivered. Vodafone are in breach.

Link to post
Share on other sites

Hi

 

Lee had been able to sort problems out for me in the past- i found him very helpful. Shame, from my POV he has gone

Any opinion I give is from personal experience .

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...