Would anyone be able to advise me on this?

Thinking to save money on a lot of dental wok I bought the full kit from this company based on many pleased customers reviews. When it arrived and I read the instructions I was unable to use it (this information was not available on the website prior to purchase). They have a 30 day money back guarantee and say you can use it and still return it.

There are no instructions about this on any paperwork, website and I tried the phone number which was an answering machine and now says I can't leave a message.

I called the customer service number also which I cannot get an answer from now, the first time he said to call 'them', yet I thought this was a one man band and on the customer service number he said he only took orders so I am confused.

I have sent 2 emails in the course of a week which they claim to respond to within 24 hours and have heard nothing back.

I am worried about being able to get a refund as I don't like this lack of communication.

Can anyone advise please.

Thank you.

How did you pay? (Would a chargeback be on option?)

How much did you pay? (Was the purchase within the S.75 limits if on credit card? .....)

Hello, I paid £36.99 plus postage which I'd not expected to get back.

I don't know about chargebacks, I'm still well within the 30 day return and it's unused but I'm very worried about this lack of communication.

I don't know about a chargeback (yet) either, as you haven't actually answered how you paid ......

People can only help you if you furnish the information to help them help you.

I understand that you might not initially know what info to provide but when they ask "How did you pay?" it is probably to help find which options (such as chargeback : not available if you did a bank transfer or paid by cheque) are available for you.

Hi

Smile4you are a subsidiary of Solar retail Inc, based in Panama however this subsidiary has it's own status as a UK business.

The UK side is run by Paul & Samantha Beatty and their UK registered address is:

Unit 7,

The Enterprise Village

Prince Albert Gardens,

Grimsby

DN31 3AT

I would send the kit back to that address with a covering letter and demand a refund. If you paid by credit card, you won't be able to do a s75 claim as the amount is under £100 however your bank may be able to do a chargeback. I would suggest that you give the company a few days to do a refund.

I suspect they are not answering phones or emails so they can get out of refunding. I suspect the answering machine is deliberately full and they can deny receiving emails. I hope I am wrong.

Get proof of posting as well.

Thank you silverfox, I am so worried about being out of pocket here.

I paid by credit card, is there any recourse for this amount?

yes section 75

yes section 75

Has to be over £100 for s.75.