Last year I entered into one of N'power's 'deals' to save me money. It was actually the best deal around at the time - monthly direct Debit £46.00.

This was around June time - a couple of months later, they 'suggested' that I would need to increase my DD because they estimated from my usage that it would cost a lot more over the winter period. They wanted about £65 + - I said no, bearing in mind that the previous review had netted me a refund of over £100.00, I couldn't see that I would be that much behind and I would be happy to just pay any underpayment.

Not happy with that, they umm'ed and ah'ed and I compromised at an extra £10.00 per month. So I have been paying them £56.00.

Just received my online summary and already I am £97.00 in credit - however, look at this message they left on screen for me.... !! Well tough, I want my money.. .

Message from Npower.pdf

Cheeky buggers. You pay by DD so that comes out every month anyway so how can they say that during the warmest part of the year, you will use more energy..

I would be saying that if they wish to retain this sum then you expect statutory interest on it at the going rate of 8%. Either that or refund the credit

Cheeky buggers. You pay by DD so that comes out every month anyway so how can they say that during the warmest part of the year, you will use more energy..

 

I would be saying that if they wish to retain this sum then you expect statutory interest on it at the going rate of 8%. Either that or refund the credit

Absolutely, if I were not to pay via DD, I would understand, but I do, so I don't. I wonder how many others have received the same message regarding overpayments and whether these sums are included in their profit announcements ?

You don't have to accept DD increase. If everyone who did not see reason for it, insisted on keeping their current DD rate, then it would deny energy companies interest free money.

You don't have to accept DD increase. If everyone who did not see reason for it, insisted on keeping their current DD rate, then it would deny energy companies interest free money.