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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
    • Please post up their letter so we understand what they've asked. You need to cover up your name and address and their reference number. HB
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Domiciliary Care Charges


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Is there anyone with knowlege of the law applying to these charges.

Brent Council demanding an outstanding bill over £2500 be paid by deceased executors long afterwards. Demands for payment to be made, whilst refusing to provide full details of how the alleged amount acrued in the first place.

Can the executor get something like an SAR of what the council have on file? The deceased was the executors mother

Advice & opinions of stephenXL are offered informally, without prejudice & without liability.

Use your own judgement. Seek advice of a qualified insured professional if you have any doubts

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Hi

 

I am sorry for your loss, condolences.

 

Is it possible you could give us a timeline of events leading up to this demand for payment?

 

Was the relative in a Care Home and paying fees at the time and if so what was the arrangement to pay fees?

 

Was the Relative concerned under a Probate at all and if so what?

 

Did the executor for the estate contact all creditors and was the care home/council one of them?

 

Exactly what does the letter you received from the council say? (See here on how to upload documents verbatim:

http://www.consumeractiongroup.co.uk/forum/showthread.php?431533-How-to-Upload-Documents-Images-as-PDF-on-CAG-Immediately-(you-do-not-need-10-posts)

 

As for your question on doing a SAR as executor IMO if you have the legal documentation then you should be able to but I am not 100% on that so please wait to see what others say o that matter.

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I will try to gather all the info you have asked for.

 

Many thanks

Advice & opinions of stephenXL are offered informally, without prejudice & without liability.

Use your own judgement. Seek advice of a qualified insured professional if you have any doubts

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Was the relative in a Care Home and paying fees at the time and if so what was the arrangement to pay fees?

 

It was "Domiciliary Care" according to OP's thread title so carers providing support in the relative's own home, not in a residential care home. My mother has this. In many parts of the country the Council doesn't provide it at all and the care support is provided by private homecare companies. My mother signed up to a contract with them and set up a Direct Debit. I don't know how local Council's deal with charging but I'd expect them to have sort of contract. Hopefully OP can confirm what happened in this case.

 

OP would certainly be justified in asking for details of the charges now claimed by Brent. Which dates the charge covers. Then double check them against the deceased's bank account and previous invoices. It's not unknown for councils to say an invoice hasn't been paid when it has. Some councils are just not very efficient at billing for money due. One possibility for OP to consider is that the Domiciliary Care charges were being paid by Direct Debit but the DD mandate was cancelled when the relative's bank was advised of their death. The council's attempt to debit the final invoice(s) by DD would then have failed, hence them asking for payment now. This happened with a relative I was Executor to.

 

But if you find that the charge is due, ie the carers had visited and the invoice is unpaid, then the amount is payable from the Estate. If the deceased was the Executors mother then surely the Executor knew that carers were coming in and needed to be paid? It's an Executor's duty to notify creditors and settle outstanding bills before distributing the Estate.

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