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Exercise4Less / Harlands


KeanoH
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Hi everyone,

 

I am brand new to Consumer Action Group and have been reading 100s of posts

re: harlands/exercise4less..all of which I found extremely useful

and only wish Id of seen this before signing up to the gym.

 

 

I am sorry to bring it up again but I feel my situation is different to the threads that I can find because I just cancelled my direct debit 6 months in.

 

I have been stupid, I just did not read any contract.

I don't even remember being given a contract but obviously i must have signed something,

I just remember being offered all sorts when i went with my friend to check the gym out.

 

 

I was promised free PT sessions and that I could cancel any time it was a rolling month contract & no registration fee if i sign up today etc.

 

The above all turned out to be lies so I decided to cancel,

I have since found in my emails that this is an 11 month contract despite being told otherwise.

 

 

I cancelled DD after 5m still owing 6m,

I would be happy to pay the remainder of my contract due to my own stupidity in believing this guys word instead of reading,

they have now charged admin fees and sending me letters saying I owe around 100.

 

 

Judging by what I have read,

I have dealt with this wrongly,should i just pay them everything to avoid this going up or should i argue the admin fees and offer to pay the remainder of the contract?

 

I appreciate any advice, thanks in advance.

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Hi welcome to CAG.

 

IGNORE any penalty fees they have added (Harlands I assume?) they are completely unenforceable and they know it.

 

Slick will be along in good time to advise you accordingly, with how to deal with these clowns.

 

DO NOT blindly pay!!

 

Who? informed you of free PT sessions? Do you have their name?

 

Do you have ANYTHING in writing regarding this at all?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Thank you, yes Harlands it is.

 

Unfortunately,

I am too trustworthy,

nothing in writing no :(.

 

 

He was just a sales person that signed me up in the gym.

I just know his name was Danny.

He said he would be there every day for further questions again,

I never saw him again.

 

 

I also booked appointments on the phone app with a PT turned up and the person was on holiday.

It was just nothing as they had sold it.

 

I have nothing to back up the fact I was mis-sold.

I just cancelled my direct debit believing it was rolling month if i had any idea it wasnt or been told any of this i would of just paid the 9.99pm.

 

 

I understand that it is my fault I have not read anything and signed into a contract without reading the small print which is why I am happy to pay the 9.99 for the remaining 6 months,

 

 

I don't agree with admin fees but they are also in the T&Cs online,

I would pay if it got rid of them.

...but they are saying you have to pay arrears of £100 and then reinstate the DD,

 

 

they wont let me pay it all and get rid of them they just want to get me back into contract which is why i still haven't paid :/

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IGNORE them for the minute.

 

If you're contacting them via phone, then STOP!

 

Keep everything in writing only (or email).

You need a paper trail of evidence.

 

If you can show that they broke the agreement you had with them, that'll be an added bonus.

 

IMO, all you owe is one months payment, as you normally need to give them 30 days notice to cancel.

 

Hopefully Slick will be along and advise you what to send them, however, for the time being, IGNORE Harlands, deal direct with the gym, in WRITING only.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi KH,

 

Please see the PM I have sent you, and reply. :wink:

 

Please don't pay Harlands/CRS a penny or even contact them in any way, until we've had a chance to consider the facts of your case.

 

If you've read 100's of threads here like you say, you should already have come across cases similar to your own. You have every right to argue that the m/ship was mis-sold due to both the rolling monthly agreement, and the PT issues.

 

And you will certainly already know that we always tell folk NOT to pay any admin fees.

 

I suggest you tell Harlands/CRS you will only pay them a final 1 month's fee for the notice you needed to give, because you were told you were signing to a rolling monthly agreement, cancellable any time.

 

If you want help drafting this, just say.

 

:-)

Edited by slick132

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Thank you both, I will not ring them again I only found this forum after i had called them. sorry for the delay I have now replied to your PM.

 

Ok i have not paid them a penny and i wont I have just ignored since i found this site. I just had a panic moment in the middle of exam time and receiving more letters I just wanted done with it. but now i think it wont go away even if i did pay.

 

Yes I have read posts similar but I felt like they all tried to cancel correctly or have been unsuccessful trying to cancel correctly so they subsequently cancelled their direct debit. I just straight up cancelled my direct debit because felt like it was that simple and would just stop the rolling contract. but I have no proof this is what I was told.

 

I have read a few drafts but am unsure exactly what i should say/offer because even though I was told it was rolling month which is why i just cancelled the DD, I have no proof so I probably have signed into 11m without knowing and so if I was in contract then should i offer the remaining 6months?

 

"Dear sir or madam,

 

I refer to your letter of xxdate and our subsequent phone discussion.

 

I cancelled my DD mandate on xxdate and this was adequate notice of my cancellation of the gymicon agreement, as per the case of The OFT v Ashbourne Mgt Services Ltd in 2011.

 

I now realise I should have paid one further month's fee for the notice period and am willing to offer you £9.99 now. If you confirm in writing within 14 days that you'll accept £9.99 in full settlement of all amounts due, I will pay it promptly.

 

If you fail to accept my offer within 14 days, or if you demand any adminicon or cancellation fees (unlawful penalties), my offer will be withdrawn and I may ignore further demands from you and/or CRS.

 

Such demands may be reported to Trading Standards.

 

Yours faithfully,"

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Simply put, you offer one final months fee £9.99, and if they fail to accept your very generous offer within 14 days, then it will be withdrawn and no further correspondence will be entered into.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ok thank you. I will try that so i shouldn't say because i was mis-sold and told it was rolling month or that I am not paying admin fees because they are unenforceable at all? just literally I will put that offer & should i email or send it by post?

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Hi KH,

 

Your letter needs simply to say :-

 

1. I was misled by gym staff who said this was a rolling monthly m/ship agreement.

 

2. I was told I could cancel by simply cancelling the DD mandate.

 

3. I was promised PT sessions but this never happened.

 

4. I am willing to offer to pay, for 14 days only, 1 final fee of £9.99 in full settlement of all I owe for this gym m/ship. If you refuse to accept within 14 days or demand any higher amount and/or admin fees, I will pay you nothing.

 

Redraft it here if you want the letter checked before you send it.

 

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  • 4 weeks later...

HI Guys,

 

Thanks Slick so sorry have been super sidetracked with exams at the minute. I have just had my first letter from CRS, I have not sent them the email offer yet.

 

Going off what you have posted..

 

I could basically say what you have put,

 

"Dear Harlands/CRS/Xercise4Less,

 

I Have been misled by the sales member Danny at my gym that told me it was a rolling monthly membership agreement.

 

I was told I could cancel at anytime and cancelling my direct debit was my notification of cancellation of my membership.

 

I was promised a free PT session, which never happened and booked PT sessions and turned up and no-one was there.

 

I am willing to offer to pay, for 14 days only, 1 final fee of £9.99 in full settlement of all I owe for this membership. If you refuse to accept within 14 days or demand any higher amount and/or admin fees, I will pay you nothing.

 

Regards,

 

....."

 

Who should i send this to Harlands, CRS or Xercise4Less and should i send it in writing or can i send by email?

 

Thank you all for your help, i do really appreciate this and have made a donation. Sorry I took a while responding.

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Hi KH,

 

Send the letter to Harlands now and get a free Certificate of Posting at the PO when it's sent.

 

No point in writing to the gym at the moment - they are rarely helpful.

 

No need to write to CRS - they are simply Harlands. pretending to be a separate DCA.

 

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  • 1 month later...

Hi Slick,

 

i sent the letter when we last spoke and got proof of postage..

 

 

since I sent the letter I have just received none stop calls, of which I have not answered any after what I have read on here.

 

Should I write to them again :/

 

Thanks

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nope

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No, don't write but DO keep a log of all calls you believe to be from Harlands/CRS.

 

You may need this if you want to complain about harassment.

 

:-)

We could do with some help from you

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Ok thank you.

 

They have now sent me another letter stating that if I don't respond now they are going to take legal action and issue proceedings against me in court etc.

 

I literally move out of the country on Monday to start a new job, which is why I haven't had much time to focus on this at all but I currently live at home don't really want to bring any trouble to my house when I will be living in Amsterdam :/

 

I don't know how to end it.

Do i just keep ignoring??

all i have is a receipt proof that I sent A letter to them and that they are now harassing me with calls :/

 

I am just thinking i said in the letter that I offer them to pay a final fee but I don't say that I will only speak to them in writing so they could say they're calling me to settle that offer that I have made (even though they are obviously not) maybe i should say i will only speak in writing??

 

sorry if i am making this complicated so stressed lol

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Read the letter properly stress head!!

 

It doesn't say will anything!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ignore the silly children, there'll be no court, they don't go anywhere near.

 

It's a poxy GYM agreement, you owe nothing to anyone, remember that all of these puerile missives are simply computer generated, no individual knows at what stage of the fake letter stage you're at. IGNORE.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi Kean,

 

You're over-thinking this - ignore Harlands/CRS and their silly demands.

 

I've been dealing with Harlands cases for close on 10 years and they've taken court action against a CAGger just once that I can recall. They screwed up the court claim so badly, they withdrew the action !!

 

Tell YP's to open all your letters from Harlands/CRS so you know what they're up to. The ONLY time you need to do ANYTHING is if they actually start court action, which is highly unlikely !!

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

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