Thread: Returns policy Query

If you have simply bought the wrong item/changed your mind etc you have no grounds for a refund, although many places will allow returns but may issue you with store credit only.

You are only entitled to a refund if the goods are faulty, substandard etc.


-------------------------------------------------------------------

Originally Posted by red99

If not i have one mukka expresss coffee maker for sale if anyone's interested

Market Overt Classifieds - Main Index - Powered by PhotoPost Classifieds

In regard to coffee returns we will provide a full refund or replacement for any coffee that is found to be faulty. We will refund non faulty orders for up to 7 days after the customer receives them providing they are NOT OPENED and are returned immediately once we are notified (for reference: received time for the goods starts from 48 hours after being despatched by Mail or Parcel Force from us), the cost and responsibility of returning the goods remain with the customer. We will only refund money once the goods are returned to us and are in a satisfactory condition. We also reserve the right to charge a 4.5% commission on money refunds for non faulty returns and we also reserve the right to charge a Handling fee up to £10 depending on he amount of coffee ordered. This does not affect your statutory rights.

http://www.redmonkeycoffee.co.uk/cart/index.html

The Distance Selling Regulations provide that any customer who purchases an item or service from the internet has 7 days from the date the item was received to return the items and be entitled to a full refund within 30 days of the goods being returned.

There are exceptions, of which this product is not one of them, which mainly apply to items such as perishables, unsealed software or DVDs etc, so as long as it is within 7 days (and I would presume that it means you contact them to cancel the contract within 7 days) then you would legally be allowed a refund.

The reason for this extra protection is that when you are in a shop, you can see what you are buying, but it's difficult on the internet or from a catalogue - because you cannot see what it is until you get it, you are legally allowed to reject it before accepting it.