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    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
    • Hi. Please don't follow McD's advice to contact Met to appeal. They won't listen and you could end up giving them helpful information. HB
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Pandora sent wrong item, charging me to return it


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@PANDORA_UK

 

Hi there, I would like some advice please.

 

Last week I purchased a 'Abundance Of Love' ring from Pandora UK on their online store for my daughters 16th birthday which is this coming Thursday.

The cost in the sale was £19 plus £5 delivery.

 

Today I received a parcel from Pandora.

In the parcel is my invoice for the ring at £19 and delivery £5.

However in the parcel there were two jewellery boxes.

One had a necklace and pendant in.

The other had 5 x Pandora charms in.

After looking on the website I estimate the cost of this order around £300-£350.

 

I like to think I am an honest person and although my dispatch note only said the ring I thought its only fair I ring and tell them about their error.

 

I called and explained I ordered a £19 ring and have received over £300 of jewellery.

They said once I send the jewellery back to them they will dispatch my ring.

 

 

I said is there anyway around this as I would like the ring for my daughters birthday on Thursday.

(ok its only £19 but should have been £45 - money is tight at the moment and this was going to be a special present for her)

 

 

He put me on hold and said he spoke to his manager and no they couldnt do anything until I sent the parcel back.

 

 

I said ok is a courier coming to collect it.

He then said no you need to take it to the post office tomorrow and send it back to us recorded delivery!

 

I kept very polite and said I rang you and was 100% honest when I could have just kept quiet and kept all this jewellery and now you are telling me that I have to take time out of work tomorrow to go into town to the postoffice and I have to pay to return it.

 

 

He said yes or we cannot send out your original ring order.

I asked to speak to management but suddenly no one was available.

He said someone would call me right back but no one has.

 

Am I right in being extremely angry that this is their mistake yet I have to pay for it?

Can they make me?

Am I within my rights to refuse to post it back at my expense?

 

 

I am more then happy to have a courier come and collect it but I work from home and cannot easily get out to town for the postoffice during the week.

 

 

I am so upset that I did the honest decent thing and now I am going to be out of pocket and my daughter will not have her birthday present.

 

Any advice is appreciated.

 

thank you

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nothing

its CRA now.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I would write them a formal letter telling them that they have sent you the wrong items and that you have XXX item and ZZZ item in your possession and that you are storing them for them and that they should make arrangements to have them collected and also to pay your storage costs which are 50p per day.

 

Tell them that you will keep the items in good condition but if they take no action to collect them then after six months you will consider they are abandoned and you will sell them.

 

Tell them also that in addition to the 50p per day you require the item you actually ordered delivered to you as per the order without any further charge. Send them that letter by special next day delivery – and then go find something somewhere else.

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You bought online and should rely on Distance Selling Regs

 

What does that mean?

 

Distance selling Regulations is covered by the The Consumer Contracts Regulations 2014 not the Consumer Rights Act 2015.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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I agree with BankFodder : doing as he suggests will mean they can't accuse you of unlawfully keeping their property (and if they don't collect it in 6 months it becomes yours!).

 

Daft of them to suggest you send it back recorded delivery ; firstly as you shouldn't have to be put to the trouble or expense, secondly as recorded delivery isn't "fully tracked" at every stage of its journey, and thirdly as the items wouldn't be insured for their full value.

 

My only concern is that in order to send the letter Special Delivery would itself mean a journey to the post office!

Is there someone who can go to the Post Office for you (with the letter, not the £300 of jewellery!)

Have you checked if there is a branch (often "in a local shop") open late (many to 8 pm!) near you?

http://www.postoffice.co.uk/branch-finder

 

I presume someone, somewhere is unhappy that they've paid £300 odd for a necklace, pendant, and 5 charms, been charged for it, received the invoice for it but found only a £19/£45 ring in their delivery....

(A "cross over" of orders with 2 orders involved seems more likely than a "picking error" affecting one delivery only as the number of packages in the outer box differs)

 

I hope PandoraUK see the twitter post, follow it to this thread & then do the right thing: in terms not only of stopping being daft and

A) expecting you to sort this out / pay the costs,

B) not providing your daughter's present in time & for the sale price agreed.

 

I have a friend who had always had excellent service from PandoraUK.

She had a problem with one of their bracelets and one of their staff was having a bad day / needed more training / was 'digging their heels in'. They refused to help her.

(I know this because I saw her social media posts!). She "isn't the sort to make a drama over nothing", so the fact she felt compelled to warn her friends wouldn't be taken lightly by those who know her.

Result : one upset customer, and lots of friends thinking "I'd think twice of shopping there!).

My friend persisted, escalating the complaint. It took months, and finally got sorted.

How much custom they lost in the interval : who knows.

How many people who read the initial posts but didn't catch the update saying it got resolved & who would avoid that retailer still : who knows.

 

So, @Pandora_UK, if you catch this on your Twitter feed:

From a legal, commercial, and customer service point of view, do the right thing, sort this out, and get the young lady her 16th birthday present!.

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Stacey, please do update your thread should Pandora come to their senses.

 

 

I do hope your daughter receives her gift in time.

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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UPDATE:

 

A manager from Pandora called me the day after and apologised. She said I had been given the wrong information - returns are free but I still have to go and drop it off at a local UPS access point. I don't mind - there is one very close and is open until 11pm.

 

The bad news is the ring I originally ordered is now out of stock. They are sending me a refund once they have received this jewellery back and are also sending my daughter a leather jewellery box as a token of goodwill.

 

They said they would email me a returns label but I have not yet received this so until I do the jewellery will sit on my shelf waiting.

 

thank you for all your replies. If I do not get the returns label by the end of the week I will write to them again and inform them I have done all I can to try and return the jewellery and that it is now waiting there should they wish to collect it.

 

thanks again

Stacey

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It is not the kind of customer service you would expect from such a well known and popular brand. Let us hope at least you receive the Jewellery box as a gesture of good will - although sadly that is just another way of attempting to shut you down and couldn't be further from a goodwill gesture if they tried... sigh !!

 

 

 

 

 

 

I am in training to become a cynic !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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