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    • Just to clear it up, sorry I don't make sense sometimes. I have paid £4000 £1200 of that was suppose to clear the £1200 debt.   Meaning I have sent a extra £2800 on top of my normal mainternance money.   Thank you
    • Try CPR 31.15 Possibly but a party is not compelled to disclose any documents pre allocation
    • Hi, I shown my key worker a letter that was sent to me saying that I owe £1200, she setup a standing order around 2021, this was to pay back money I owed, with my mental health status I have had complex issues to deal with and I just simply forgot about this standing order so it has been running for about 3.5 years acording to my key worker, anyway I'm not worried about the money that was sent that I call a overpayment, it went towards supporting my child's household so I am just happy with that, I am a little sad that I am being told I still owe this £1200, I have sent bank statements over 3 years worth but they have not taken away this £1200 bill and still say I owe it   Thank you
    • She did try contacting EON in the early days of the debt but they refused to speak to her because she could not pass the security checks. She didn't know the answers on an account she hadn't opened?   I also saw this article recently which could be what has happended here: Debt collection agencies in the UK are using fair means or foul to link people to an address where an unpaid debt has been run up, sometimes years after they have moved out The Guardian Anna Tims Mon 22 Apr 2024 The letter from the debt collection agency arrived out of the blue, and it was intimidating. It informed Joshua Simpson* that he owed £2,212 to Octopus Energy, and accused him of ignoring previous requests to settle the bill. If he did not stump up within 14 days, he was told, further action would be taken to recover the money. Simpson checked his Octopus account – it was in credit. Then he noticed the address where the debt had been accrued between 2022 and 2023. It was his childhood home – which his family had sold 18 years previously. "Since I was only 16 when we left the property, I was astonished that they'd linked my name [to it]," he says. "The debt collection agency insisted I provide a tenancy agreement to prove how long I've lived at my current address. I couldn't, since we bought our home. "They are now actively pursuing me for this debt, causing me a huge amount of stress. We are about to remortgage, and if this debt prevents us switching to a better deal, we will face real financial hardship." Simpson had been sucked into the shadowy world of "identity tracing", whereby investigators recruited by creditors seek to locate individuals who have moved home without paying their bills. It is an unregulated sector where anyone can set up as an agent in a back room without a licence, or scrutiny, and use fair means or foul to identify debtors. Reputable companies join a trade association that operates a code of practice, but membership is not mandatory, and mistakes are common. Last year, a teenage boy was chased for a debt of more than £900 by debt collectors acting for the energy company Ovo. A "trace agent" had somehow linked him to the debt because his parents had previously rented the property in question. An investigation by the Observer established that the debt had been run up by a subsequent tenant. The consequences of mistaken identity can be catastrophic. Individuals who are erroneously linked to a debt face, at worst, court action, bailiffs and a ruined credit rating. At best, they can endure weeks of stress and paperwork in order to prove they are not the debtor. It is estimated that 20m identity traces are made in the UK every year, many on behalf of companies that are owed money. Personal data is often obtained from credit reference agencies, which record applications for credit, and details are supposed to be verified with several different sources before being used for debt enforcement. In practice, however, this does not always happen. Simpson's details had been passed along a chain of intermediaries before the demand was issued. Octopus had given the unpaid account to a debt collection agent, which had contracted a tracing service, GBG, to find the debtor................ Full Article: https://www.theguardian.com/money/2023/oct/04/a-cry-for-help-energy-providers-play-the-villain-in-dramas-to-chill-the-blood ..............The Financial Ombudsman Service, which investigates complaints about financial firms, states that debt collection agents have to produce convincing evidence to link an individual to a debt, rather than rely on names, addresses and birth dates. According to the trade association, the Institute of Professional Investigators, an unknown number of investigators and trace agents are operating below the radar. Many more are merely inept, as data protection compliance training is not mandatory. "We have been campaigning for many, many years to try to get all private investigators regulated," says secretary general Glyn Evans.
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Ebay gripes....


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I am very annoyed with EBay, although I guess I only have myself to blame for not checking things for myself.

 

I am having a clear out of my craft space - knitting wool - beads - magazines.

 

My first gripe..

 

I listed loads of knitting wool - on the Buy it Now format and sold pretty much most of it before I had even finished listing. I was left with 3 skeins.

 

I decided to re list those using the auction format.

 

All my listings have the message that I will only accept PayPal and for only UK buyers to bid. I also clicked on all the countries I would not sell to including Europe

 

The other day I noticed that the 3 skeins of wool had sold - I must not post out until payment received and a Global Priority Shipping reference was given... !

 

Righto, not a lot I can do about it now - Payment has been received and I don't have to foot the bill for the international postage - EBay do something clever behind the scenes with that.

 

However, why did this sale go through... did the buyer not see my message and how / why did my shipping preferences revert to having to opt out again ?

 

My 2nd gripe

 

I had a buyer win on 3 items and pay by PayPal - I then received notice that they had purchased another item but used PayPal to send an e-cheque. I was told not to send the item paid for with the e-cheque until it had cleared - that it could take 5-7 days.

 

Buyer paid for the 3 separate items 2 days afterwards with the PayPal system - I made the package up with all FOUR items and posted it off - I didn't believe for one moment that the e-cheque would not clear.. well it hasn't, sigh !! again my fault and of course I am not covered by PayPal. I have sent message to buyer asking her to make the payment for the other item by PayPal.

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Gripe number one

 

I think that this happens if you have opted into the global shipping program. In that case, so far as you are concerned all sales are treated as domestic sales and the international portion should be invisible to you. If you want to avoid this then you need to search eBay and find out how to opt out of the global shipping program. I must say that although it means that there are more items available to you so that you have a wider choice, on the other hand the global shipping program seems to take a lot longer than receiving the item directly and also it is generally speaking bit more expensive.

 

Gripe number two

 

I hope you get your money back. I'm afraid that there is much you can do about it otherwise. Of course, if you're not paid then you may as well post up their eBay ID here for a bit of naming and shaming – in case it has any effect

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I have now discovered how to opt out and have made sure all current listings are (except those with bids already - ebay policy apparently). If I list anything in the future, I will take the time to ensure that the opt out is still in place.

 

 

I will give the eBayer a couple of days to resolve this before considering outing them.

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2: Take back control of your finances - Debt Diaries

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4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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you dont opt into the global shipping program, they automatically enrol you and you have to find the iopt out bit somewhere in your preferences for yourself.

As for the e-cheque, no doubt the nice buyer saw the goods had arrived and just cancelled the transaction or thought that you might send them all anyway and risk trying bouncing a cheque to get the goodies for free.

Even though you have their address the cost oc chasing up the miscreant far outweighs any possible recovery value of the lost items and the police dont deal with theft anymore and ebay dont care.

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eric, yes the cheque was cancelled - what really annoyed me was seeing that this person had bid on another item I had listed. Fortunately someone outbid her.

 

I have opened a report against the buyer with ebay and will see what happens. Still no response from my message to her.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Lots of scams on eBay.

I am currently dealing with a guy who thinks he's clever.

He bought a high value item and I had to chase payment.

Eventually he paid and said that he needed it 2days later.

Of course he couldn't because there was the weekend in the middle.

So he said he would pick up from depot and gave me a different address from PayPal.

I said I was using the PayPal address to benefit of the (non existent) seller protection.

On purchasing the Parcelforce shipping it became evident that his paypal address didn't match the postcode and the door number didn't exist even on royal mail website.

I contacted him and he gave me a lot of rubbish about having lived there all of his life and receiving mail every day.

Thing is, the postcode is in Coventry and the town on paypal is Solihull (near Birmingham).

He insisted that it didn't matter because he was picking up from depot, so I sent it using this non existent address.

His idea is to receive the item, use it and send it back with some stories about being damaged I think.

Unfortunately for him I already withdrew the money and cancelled the direct debit with PayPal so he won't get a straight refund or even if he does, PayPal will lose out and not me.

A bunch of low life criminals sided and abeted by paypal and eBay.

Shocking!

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On purchasing the Parcelforce shipping it became evident that his paypal address didn't match the postcode and the door number didn't exist even on royal mail website.

..........

Thing is, the postcode is in Coventry and the town on paypal is Solihull (near Birmingham).

 

The address not matching / not existing within the PAF is a concern, but SOME Solihull addresses do have CV postcodes ....

 

CV8 1NW for example.

Technically it is Kenilworth, but Google shows CMC Equines as

"Town Crier Cottage, Fen End Road, Solihull CV8 1NW, UK",

and the business's website (http://www.cmc-equines.co.uk/) states it as "Town Crier Cottage, Fen End Rd, Kenilworth, Solihull. CV8 1NW" .....

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The address not matching / not existing within the PAF is a concern, but SOME Solihull addresses do have CV postcodes ....

 

CV8 1NW for example.

Technically it is Kenilworth, but Google shows CMC Equines as

"Town Crier Cottage, Fen End Road, Solihull CV8 1NW, UK",

and the business's website (http://www.cmc-equines.co.uk/) states it as "Town Crier Cottage, Fen End Rd, Kenilworth, Solihull. CV8 1NW" .....

 

This address didn't match on royal mail address finder and Parcelforce website was giving me an error on their website.

Anyway, he's now gone quite and the package is at delivery depot ready for collection.

My gut feeling is that he will collect, use it and then try a refund.

I think he deliberately messed up his address on PayPal so sellers send items to the address he emails after the sale and lose seller protection.

Or, he's gonna do a chargeback and having a false address, a seller cannot start a court claim.

As said, I withdrew the money and cancelled the direct debit with PayPal, so if they issue a refund I'll be simply dealing with PayPal empty threats and not be out of pocket.

Got to say, they're trying their best to steal stuff using PayPal and eBay t&c.

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eBayer responded to the complaint - apologised, saying that she had muddled me with another seller - but at least she has now paid using the PayPal normal service. Case closed.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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