Evening you beautiful lot.

1st time poster, be gentle!

Lowdown-

Cancelled my gym membership as per the gyms advice,

which was to email the gym,

cancel the dd on my account via the bank, then that's pretty much it.

Receive a dd from "Harland group" for £32,00.

No thanks- cancelled,

indemnity claim put in,

as i had no clue who these people were,

after cancelling my gym membership in may.

Have received a letter since then saying

"we weren't informed that you were cancelling, so we have correctly collected the funds".

Wrote them an email stating i had cancelled as per detail through the gym, with the email thread linked to it.

Come home to another letter today, but now for £57.00 for the liberty of the £32, plus a lovely Admin charge. whatever that is.

I've seen that we shouldn't really contact them by phone, but don't fancy having another letter through, or someone knocking on my door for £57 .

Whats the best way to deal with this?

Any help would be mega.

Thanks!

they don't do door nor court.

are you saying you are out of pocket here?

Thanks for the reply pal.

I cancelled in may, and they took a payment out after id cancelled it as per the gyms advice.

cancelled DD to the gym,

then harlands popped up in my online statement.

spoke to bank,

said i dont know who these people are,

then the £32 was put back into my account.

So essentially, they're charging me for the £32.00 i gave then took back, plus a £25 Admin charge for god only knows what.

So not out of pocket,

just a bit of [removed] paperwork that i cant be [removed] with after work really!

Can they actually do anything?

you gave them 30days notice and allowed the std gym monthly charge alter notification to be collected

you owe nowt

no admin fees - nada

totally unenforceable and unlawful anyway

none of them have any powers

a DCA is NOT A BAILIFF.

ignore

i got the money back that they charged me for in the first place though, is this still alright to ignore?

Yep. They cannot do ANYTHING. ever.

Hi Dai,

Please take more time to read other threads here. When you do, you'll realise how Harlands/CRS work and how they will do NOTHING serious about collecting what they suggest is payable.

The only thing you could do apart from ignoring Harlands/CRS is to use one of my letters to offer them one FINAL month's fee for the notice period you failed to give them. Once you do that, you can ignore Harlands/CRS further demands.

If you can't find a suitable letter, shout and we'll link you to it.

it reads to me they paid after cancellation ??

I cancelled in may, and they took a payment out after id cancelled it as per the gyms advice.

dx

Thanks DX,

I've now seen in post #3 that OP cancelled and paid the final fee due, hence nothing more in payable despite Harlands/CRS stupid demands.

Dai, if you want to take a more pro-active approach and sue Harlands for nominal damages for their harassment,let us know so we can advise and help you.

Otherwise, simply ignore the demands; or complain to Trading Standards and to The CMA.

thanks slick...

dx

You guys are mega. Thanks for all of your help so far. I'll let you know how I get on!

Lee

Afternoon guys!

had another letter from Harlands today,

now i have incurred another £25 fee and am now £82 in arrears,

for not contacting them,

despite emails sent explaining my situation.

"under your membership agreement, you have promised to pay this debt.

if you continue to refuse to honor that commitment,

we will have no other option but to take further steps to collect the outstanding finance."

Then please call number to clear arrears etc-

Followed by

"if you do not contact us by 3rd July 2017, your balance of £82 will be passed on to a debt recovery company who will add their fees to your account."

Still stick by my "I'm not paying anything approach", or is this standard scare tactics for these guys?

Again, any help much appreciated.

Lee:)

you ignore

a DCA is NOT A BAILIFF

Can they actually do anything? I mean for £30, i wouldn't want anything bad on my credit rating.

They're just chancers then really!

What is their usual course of action, keep sending nasty letters?

L

go read a few threads here

you'll soon get the idea

gyms don't use credit files

Hi Dai,

Please read other threads !

There are hundreds of other cases here which show they'll keep sending letters which you should simply ignore.

If you want to get rid of Harlands, we can help you take them to court - it's cheap and easy and is the best solution to stop the harassment.