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Vodafone ferry roaming


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I just took a domestic ferry in Italy (Sicily to Genoa) only to find I have been charged 30 quid for 5MB of data by Vodafone. It's listed as Maritime/Ferry usage which apparently is the same as Europe Zone 2 (i.e. non EU - same price as Turkey, Albania etc): "Daily charge of £6 a MB for the first 5MB, then £30 for each 5MB after that"

 

Since I have Eurotraveller and, as far as I was concerned, I never left Italy (let alone Europe Zone 1) I never thought to disable data roaming. I didn't even know my phone had a signal on the ferry. I was hooked up to the on board Wi-Fi at the time. It must have switched when the Wi-Fi dropped.

 

I could understand if I was going on a world cruise but the fact that this was a domestic ferry I feel a bit hoodwinked by the whole thing. Apart from which the charges seem to be wrong because according to the itemisation I have been charged £6 for 0.08MB then £24 for 4.89MB, which doesn't match the above description at all.

 

Do I have a case for getting it refunded? Quite frankly it seems a complete con.

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I've always wondered how they get away with charging so much for data. Anyone int he industry can tell you it does NOT cost that much for a MB of data. Like text messaging, it costs MAYBE 1-2 p a text, but they can charge up to 30p

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There are apps you can get which force you to connect to the nearest mast. Not the one the operator wants to connect you to.

 

For instance, i live in north wales, and regularly get shown my actual connection is in mid wales or liverpool. Despite the mast being a few miles from me.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Hi,

The last time I was on a ferry, I received text messages telling me that I had switched to a different system. I did have roaming switched off at the time.

 

I would be belligerent with VF as you were not informed of the charges. May work???

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