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Custom PC refund - Aria


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Hello,

 

I would like some advice regarding a faulty PC please.

 

I bought a PC worth 1.5k from Aria which they custom built for me around 28 days ago. Some of the parts were from their stock and some of the parts they had to order from another retailer.

 

I bought the PC and collected it on 23 March 2017 and after 5 days the screen went dead and the monitor was showing a blank screen, I took it back to Aria and it turned out that the graphics card was faulty so they replaced it.

 

Now, today when using the PC some graphical artifacts appeared on the screen and the PC rebooted itself, now it turns on but the monitor only displays a blank screen. I have tried leaving it off for a while and when turning it on it power trips a few times and makes some beeping sounds and the monitor gets a signal but stays blank.

 

I have emailed Aria to say that I am still within my 30 days and I want to reject the PC for a full refund.

 

What are my rights regarding this?

 

 

Thank you

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Should be ok for a full refund under Consumer Rights Act. One opportunity to fix and then full refund if faults continue.

 

If you pay £1500 for a custom PC, it should have been thoroughly tested before they delivered it. You should not expect any such problems in this short space of time.

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agree with UB. Ive spent 18 years building, and repairing them to component level. For one that price, the absolute basic expectations is to run it through a bare minimum of 24 hours stress test as a whole. hell, some motherboards ive serviced have undergone 3 days solid stress test, just on the board alone.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Should be ok for a full refund under Consumer Rights Act. One opportunity to fix and then full refund if faults continue.

 

If you pay £1500 for a custom PC, it should have been thoroughly tested before they delivered it. You should not expect any such problems in this short space of time.

 

agree with UB. Ive spent 18 years building, and repairing them to component level. For one that price, the absolute basic expectations is to run it through a bare minimum of 24 hours stress test as a whole. hell, some motherboards ive serviced have undergone 3 days solid stress test, just on the board alone.

 

Thanks unclebulgaria67 and renegadeimp, I have emailed them to say that I am within the 30 days of purchasing the PC and want to reject the PC for a full refund. I should receive a reply by tomorrow so will post back on here if they don't agree to it.

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and don't let them charge you return carriage!!

 

 

or restocking fees

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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and don't let them charge you return carriage!!

 

 

or restocking fees

 

I will make sure that I don't accept anything less than a full refund. I actually collected it so I don't mind taking it back there myself as they're not far from me.

 

Thanks

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great move

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I've not received a reply from them yet, I've emailed them many times in the past which was only about 2 weeks ago and they would reply within 1-2 hours. They can still reply by the end of the day, they could be busy.

 

I'm just concerned because I think tomorrow is going to be the 30th day since I brought the computer home, so after the 30 days are up they might not take it seriously.

 

Is there anything else I should do?

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30 days right to reject is from when you first notify them. Otherwise every retailer would drag it out.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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You could always just take it in, speak to a manager and demand a full refund there and then.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks renegadeimp. That's a good idea. I did give them a call earlier, they said they'll create an RMA for it and I can bring it back, they said if it turns out to be faulty then I can have my refund. Hopefully all goes well.

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