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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Falcon Management Services Ltd - AVOID!!!


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Please don't fall into their trap like I and others have done.

 

We were approached by Falcon Management Services last year after a company went into liquidation owing us a substantial amount of money.

 

 

This company contacted us as they were aware we were on the creditors list (not sure where they get this info) and there seemed to be a light at the end of the tunnel that we may get our money back.

Of course they had inside information of fraudulent behaviour on the part of the director.

 

 

It all seemed plausible as we suspected him of wrong doing.

For a one off fee they guaranteed they would get our money back or the fee would be refunded.

That was the hook.

 

 

Be warned you will not get your money back and they will pursue you quite aggressively demanding more money from you and threats of various actions if you do not pay within the next few hours.

 

 

I like to think we are not gullible and knowledgeable enough not to be taken for a ride.

But they prey on you when you are when are dealing with the anger, upset and financial loss you have already suffered and entice you with false promises.

 

Article in the Express on Monday 10th of April about Falcon Management services Ltd in the Crusader section

 

http://www.express.co.uk/finance/crusader/790244/the-crusader-debt-collector-trader-falls-victim-get-back-money-owed

 

Hope this post saves someone else from being even further out of pocket and being harassed by them

Edited by dx100uk
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go report them to the FCA.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they prey on the ignorant and as many people suddenly find themselves in new situations that grasp at any straw rather than doing their research.

 

Ultimately no DCA can guarantee to collect a debt,

even court action only gets you the right to a claim and the debtor can still avoid paying if they really want to.

 

Alternatively many debtors cant pay.

My brother, the famous Eric owns a distribution company that serves the motor trade.

 

He has had many of his customers go bust and has not chased a single on through the courts as it would be a serious waste of time and money.

 

He is fortunate that he doesn't have massive overheads or business debt so can ultimately carry on.

 

Knowing your business and the risks it carries is a must

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I realise that I'm unlikely to get my money back and cant believe I have been this gullible.

 

What they do is turn the tables and start hounding you,

threats of further actions and demands for further payment.

 

They have informed me they have passed my details onto a collection agent who will pay me a visit.

 

Any advice on how to respond would be welcome

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Ignore.

 

Any doorstepper is totally powerless

They are not and cannot ever be bailiffs

 

Tell them to leave your property or you'll call 101

 

But actually they never turn up

 

You are under no obligation to discuss debt at your door nor on the phone

Edited by Andyorch
edited

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

how to respond to a doorstepper?

Well, they are generally self-employed and were misled as to the sort of work and its financial returns

 

 

"the debt is disputed so please leave my property and do not return" is a polite and informative enough statement.

 

 

You dont have to justify yourself to a stranger so dont engage any further, just close the door.

 

 

They will be used to it

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  • 1 month later...

Hi everyone,

 

I am the person mentioned in this article. I have also had a radio interview aired on BBC Radio 4.

 

 

Falcon has promised me my money back and asked me to send them an invoice, which I did on 8th May

 

 

. I was assured it would be paid on 14th May.

 

 

This was a Sunday so actually it turns out they meant 15th

 

 

then I was told paid meant processed which is different.

 

I have still not received payment obviously as they never intended to pay it.

 

I am in the process of setting up a consumer help page for everyone who has been affected by this company to come together in one place and help one another.

 

I am hoping it will help us to stop anyone else being affected by their bad practise.

 

If we could share what happened to us we should be able to show the police that their bad practise is illegal.

 

They added clauses to a document I signed and sent them back to me, claiming that it was a contract.

 

Luckily I had saved all comms and can prove this.

 

I will post it shortly.

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well might be better to do it here .

then you have legal help too.

 

action groups tends to get infested with know alls that start pointless arguments.

 

we don't allow that.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Falcon tell me that they are just having threads on here removed so it might be a bit of a waste.

 

They wont have the same success elsewhere as they don't often agree to have content removed.

 

Allegedly they have had two threads removed on here so far?

 

They threaten people with legal action at every turn.

 

They even threatened the BBC and Express

who had obviously had their stories checked by their incredibly knowledgable legal teams!

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Falcon tell me that they are just having threads on here removed so it might be a bit of a waste.Not true They wont have the same success on Facebook as Facebook don't often agree to have content removed. Neither do we Allegedly they have had two threads removed on here so far? Not trueThey threaten people with legal action at every turn. They even threatened the BBC and Express who had obviously had their stories checked by their incredibly knowledgable legal teams!

 

Regards

 

Andyorch

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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we do NOT bow to any fleecers we fight back..hard.

don't believe all the bull you read or what they tell you ever.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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haha let them then.

send the police the FCA link...:-)

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

that is not harassment. Ask any debt collector and they will tell you that phoning people at midnight or repeatedly texting them is normal debt collection activity, not harassment so it has to be true the other way round.

Anyway they SAY they have reported you, did they give you a CAD number from the police?

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that is not harassment. Ask any debt collector and they will tell you that phoning people at midnight or repeatedly texting them is normal debt collection activity, not harassment so it has to be true the other way round.

Anyway they SAY they have reported you, did they give you a CAD number from the police?

 

No I asked for it and said I would make a statement happily.

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thought not, just more lies from a buch of dodgy dealers hoping you will go away and let them get on with their chicanery in peace.

 

also, all of their threats didnt stop the article being published did it? If there was any truthy to their words no paper would have risked a libel suit.

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We have been ripped off too by Falcon Management Services Ltd.

 

A guy called Mike hounded us for a few weeks as he had obtained our details regarding a loss suffered from a client going into liquidation owing us several thousand pounds.

 

He claimed to be able to get back our funds as the Director of the Company which had gone into liquidation had been skimming cash from the business.

 

He told us he had obtained details of this by contacting the Director and claiming to be from HMRC!

We would not sign up with Falcon as I wished to research them first and could not see how he could get back our lost money when the Company in question had a professional company employed dealing with the liquidation.

 

We went on holiday, without any instruction being given to Falcon Management.

 

However,

on our return Mike contacted us once more advising that he had visited the Director

(he even described the look on his face!) and had obtained a first payment of £1300 and an agreed payment plan.

 

I requested this to be put in writing, which he did.

Upon receiving the written document we paid Falcon their fee.

 

To cut a long (and very stressful) story short, Mike lied.

We have spoken to the Director of the Company he claims to have visited and he's never heard of them.

 

They have lied and conned us.

I have had communication with the Directors,

but clearly by the forums (and Daily Express article) they are quite well versed in avoidance of their moral obligations and know that they are totally ungoverned in their business practice and have no integrity whatsoever.

 

We have reported them to Action Fraud.

They need stopping.

 

What they are doing is theft by conning small businesses out of their hard earned funds,

when they have already suffered a huge financial loss and are desperate to recoup it.

Edited by dx100uk
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I have logged a complaint with the Insolvency Service (Investigations and Enforcement Services).

 

I do not intend to sit back and allow this outfit to do this to other small businesses.

 

Its disgusting that they are allowed to carry on preying on small businesses without any repercussions.

 

The link is available online on Insolvency Service, Complain about a Company.

 

I have also had a conversation with the Insolvency Service Team prior to submitting my complaint.

 

I have already received threats of court action from Falcon, but it is clear too much evidence is stacked against them.

Edited by HW10
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how did you pay them?

cant you get it back?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Yep unfortunately we got duped too

BUT after their empty threats of legal action,

we checked out their T's and C's and all was not as appeared to be,

we swiftly reminded them of their behaviour.

 

They tried to trap us in a renewal clause in a contract that we've never seen before,

stating 30 days notice required to cancel (which is actually today) or pay the Invoice attached by 4.30pm.

 

This 'Contract' was attached to my original debt collection form and was not there upon signing the consent to chase our debt.

 

Upon investigating a bit further, it appears the document was created and edited on a mac this morning (they really should check their document history before editing, adding pages, sending them and then threatening people)

I don't use a mac and neither do the rest of my staff, absolutely disgusting.

 

Upon further investigation,

one of the directors is a 26 year old with 4 CCJ's against the company adding up to £8,979!!

 

With a company net worth of 18k and this CCJ, I would say their efforts haven't been that successful.

 

Note to self: Check EVERYTHING before instating anyone to collect debts and I advise everyone to keep a level head and do some thorough research when you've been burnt.

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