Have you ever tried to make a subject access request to Lloyds bank and been told that they don't keep data longer than six years?

Well basically it's a lie – but you wouldn't expect anything else from Lloyds bank.

They use an archiving service in Andover and you can get data going back at least 2001.

Their address is: –

DSAR Unit Lloyds TSB

Customer Service recovery

Charlton Place

C46

Andover SP10 1RE

And they even have a telephone number: –

0345 0707124

Although I don't know whether people are prepared to speak to you.

Apparently the same archiving service is used to store data relating to TSB, Lloyds TSB, RSP, Halifax Bank of Scotland.

In other words all the usual suspects who have ripped you off over the years and then try to obstruct you from getting a full data disclosure.

You should still contact their head offices or your branch for your data disclosure, but when they come back to you and say that there is only six years then that is the time to start objecting and to make complaints to the information Commissioner.

You can make an SAR request directly to the data centre as well, of course.

HSBC said the same thing to me, then when I produced the actual documents (to claim PPI), they magically found data from 1987 with which to argue that I was only entitled to 5 years PPI and not 7...

Why are the banks allowed to lie and get away with it, though?!

TB

"Why are the banks allowed to lie and get away with it, though?"

Good question! And another one - Why do our courts often believe the banks - often without any evidence - that they are correct in respect to Credit Card and loan debts? Just look at the success rate of outfits like Reston's that bulldozer their way through the legal system often with impunity securing unsecured debts using Charging Orders etc.

I think this is a story repeated time and time again on CAG, BF.

Quite a few people have also issued claims against LTSB in respect of non disclosure of data as required by SAR.