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Faulty Bath from Victoria Plum


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We had two bathrooms refitted last May and purchased all the fittings from Victoria Plum. All has been fine so far however around two months ago we noticed a blistering inside the bath which looks like delamination of the acrylic. I spoke to Victoria Plumb who advised that due to the timescale since we had the bath delivered and fitted (12 months) we would need to arrange a plumbers report to confirm how the fault on the bath occured as follows

 

· Reports must be on letter headed paper or supported by a business card.

· The report must include the Company Registration Number and/or if applicable the Gas Safe number

· Reports must include:

 

· What the product is

· When was the product fitted and who by

· What the fault is

· How you came to find this fault

· What the fault has caused

· What the plumber believes the fault was caused by

· Was the fault caused by a manufacturing problem, damage or misuse

 

We did this and the plumber came to the conclusion that this was a manufacturing fault and was delamination

 

We sent this to Victoria Plum together with a quotation from the plumber as to how much it would cost to remove the existing bath and replace it. Victoria Plum have come back and said that they need the plumber to state how the delamination has occurred which is crazy as it is obviously a manufacturing fault but as a gesture of good willicon they are willing to replace the bath but not to pay for the associated costs of remedial work.

 

Any ideas, is this worth pursuing via the small claims court?

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