Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #21
    Site Team martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006's Avatar



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    Default Re: Legal Advice - RE: Purchase of Sofa Set

    The only difference i can see is the rear cushions arent as in the pic, could you maybe ask them to change the cushions instead of rejection, i mean as an alternative resolution.


  2. #22
    Basic Account Holder KianTierney89 Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set

    The faux leather should be a light brown, it's black in the picture, the seat cushions should be lighter too which is why I have to reject them. (Ordered another from DFS)


  3. #23
    Site Team martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006's Avatar



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    Default Re: Legal Advice - RE: Purchase of Sofa Set

    Its difficult to compare the browns with the pictures


  4. #24
    Basic Account Holder KianTierney89 Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set

    I just got a text saying that I should receive a reply letter in the next few days, so I can only assume he's not going to play ball, I guess I need to draft up the lbaicon letter?


  5. #25
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    Default Re: Legal Advice - RE: Purchase of Sofa Set

    Scan a redacted copy of the letter when you get it.


  6. #26
    Basic Account Holder KianTierney89 Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set

    Their reply attached

    Attached Files

  7. #27
    Site Team martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006's Avatar



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    I think they dont fully understand the CRAicon 2015.

    They misunderstand that you have 30 days in which to reject. They also misunderstand that they are responsible for the return costs.

    You have seen the CRAicon 2015, quote the relevant parts in your response. Give them a deadline of 14 days to arrange collection and include what is actually wrong with the colour of the faux leather and the cushions.


  8. #28
    Basic Account Holder KianTierney89 Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    Which paragraph under section 22 would this come under?


  9. #29
    Site Team martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006's Avatar



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    See s22 para 3 for the short term right to rejecticon

    See s20 para 8,9 and 10 for return costs and refunds



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