Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #41
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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    For the amount involved i doubt they would go to the expense of defending it purely on economical grounds.
    At the end of the day tho its down to how much you want your 89.99 back and whether you think its worth the effort involved in getting it back. Issuing a claim is no guarantee of winning a case.

    Did you send an lbaicon?


  2. #42
    Basic Account Holder MrTierney Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    I did but they are just refusing to accept Royal Mail recorded letters, legally can I email it to them?


  3. #43
    Site Team martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006's Avatar



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    You have sent the letter, what they do regarding accepting delivery is irrelevant.
    Keep proof of sending and if you have it, proof of refusal to accept delivery, all works in your favour.


  4. #44
    Basic Account Holder MrTierney Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    It's actually 109.99 they owe me, not 89.99.


  5. #45
    Basic Account Holder MrTierney Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    Will this be ok for the 'Particulaors of Claim' on the Money Claim website?

    "I purchased a sofa set from UK SOFAS, however, the sofa which was delivered did not match what I ordered. Under the Consumer Rights Acticon 2015 I can legally reject the goods which I have done however the owner will not fully refund me, he owes me 109.99, a payment of 430 has already been received."


  6. #46
    Site Team martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006 Highly informative martin2006's Avatar



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    Needs to be reworded a little better and you must make sure you follow pre action protocol with lbaicon etc.

    Look at hundreds of other POCicon's to get the gyst of the type of wording you should use.

    Whilst it would be easy for me to write it out for you, that doesnt help you much, its a self help site and we are here to help you do just that, help yourself.


  7. #47
    Basic Account Holder MrTierney Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    Thank you, I will do some further research.


  8. #48
    Basic Account Holder MrTierney Novitiate



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    Default Re: Legal Advice - RE: Purchase of Sofa Set from UKSOFAS - wrong colour want to charge return fee

    I just got this message,

    " In accordance with the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling off period within which you can cancel your order, free of charge, and be refunded the full amount originally charged for the order including any special delivery charges.


    If however we have already dispatched the goods to you it will be up to you to return the goods to us at your expense and a full refund, minus any special delivery charges, will be issued upon receipt of the goods unless the goods are found to have a manufacturing fault in which case we will collect the goods free of charge.


    There are some exclusions to this policy including bespoke and made to order item"



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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