Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder Chloejayde100 Novitiate



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    Default ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    Just a brief overview..

    I received a PCN from ES Parking Enforcement about 10 days ago.

    I attempted to make the payment a couple of days ago now,
    both by calling the number provided and on their website.
    It is saying that the number I have entered isn't recognised.

    They don't seem to make it easy to contact them,
    as they provide no email address
    (just an online form, which stated for business correspondence only.
    . and directs you elsewhere if you want to dispute the ticket - IAS?
    - but I don't want to appeal it I want the correct reference number!)

    I don't know how to go forward with this.
    I have no 'proof' I have attempted payment,
    so if it did go further it would be my word against theirs.

    I was thinking of writing a letter requesting the correct PCN reference number from them,
    but how much information should I include on this letter?

    Should I put my car registration number and date and time of issue,
    or just the original number they've issued me and let them deal with it.

    I know that sounds awkward,
    but they don't seem to make it easy for you,
    and the more I have read about them the more anxious I am getting about their response,
    as I don't imagine they'll still 'honour' the 60 'discounted' charge as by the time I've written to them and received a response it'll be outside the 14 days.

    Do I have a right to refuse to pay the 'full' amount of 100 based on the fact they have (presumably) written the wrong number on the ticket?

    Any advice would be greatly appreciated.

    Thanks


  2. #2
    Basic Account Holder FTMDave Novitiate



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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    Paying 60 is better than paying 100, but paying 0 is even better ;-)

    Expect the site experts on in the morning to help you do just that.

    These private parking companies are cowboys whose whole business model is built on lies, conning motorists and abuse of the legal system.


  3. #3
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    Yep. do NOT pay a single penny. You dont have to. Sit tight, relax and the regulars will be around to explain why.

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


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  4. #4
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    god i'm really glad you weren't able to pay..
    whatever makes you think these people are entitled to anything?


    its just cost you 10 per post here on CAGicon because you didnt read our terms and conditions of use..
    so we've sent you a speculative invoice..so will you pay that blindly too?

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  5. #5
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

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  6. #6
    Basic Account Holder Chloejayde100 Novitiate



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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    1 The date of infringement[s]? 7/3/17

    2 Have you yet to appeal to the parking company? N

    has there been a response? N/A

    have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] No
    what date is on it N/A
    Did the NTK provide photographic evidence? N/A

    3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) N/A

    4 If you appealed after receiving the NTK,
    did the parking company give you any information regarding the further appeals process? N/A

    5 Who is the parking company? ES Parking Enforcement Ltd

    6. where exactly [Carpark name and town] did you park? Parr street, Liverpool (Private indoor car park, don't know it has a name!)

    I have read through the PoFA and (aside from the NTK stuff, as I have yet to receive one) I am unsure where they are in the wrong..
    aside from giving me an incorrect number to pay the fine with.


    I was 8 minutes late (although the guy had rounded it up to 10 when I actually checked the ticket, which annoyed me even more!!)


    I am concerned it may affect my credit,
    will it end up on my credit rating as an unpaid debt
    (obviously it will if it went to court and I refused to pay) but I just don't want it escalating! :-/


  7. #7
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    can please check where on their paperwork it says the word fine please?


    and no these don't harm or show on credit files.

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  8. #8
    Basic Account Holder Chloejayde100 Novitiate



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    Default

    Thankyou, that is reassuring.

    As for the word "fine" it isn't used on the paperwork sorry, that's my error.. they call it a "charge"


  9. #9
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    thank you I thought as much.

    you wait for the notice to keeper letter
    then come back here

    in the meantime
    scan you PCN lets see it
    do it to PDFicon please
    follow the uploadicon<<clickme guide

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  10. #10
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    so what exactly have you received so far, a ticket on the car windscreen?


    What you do now is WAIT until they send you a notice to keeper,
    which must arrive between 29 and 56 days after the date of the event.


    If it dopesnt you the keeper is not liable for it anyway.
    also the NTK must use particular phrases to create a liability and ES wont use those words.

    My guess about why the ref no doent work is because they dont want you to pay 60 but want the full 100 so have made sure you cant pay it. These companies are not honest brokers.

    What was the ticket for?
    Did you read the signs in the car park to see if they have claimed something that is actually a breach of the conditions on the signage?


    We may be asking to see pictures of the car park, signs ect
    is it near to where you live/work or is this a one off visit?

    A lot of questions will be asked yet but bear with us and you will see that they use fear to get you to pay rather than a legal obligation in most cases.


  11. #11
    Basic Account Holder Chloejayde100 Novitiate



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    Default

    The PCN should be attached.
    What woud you advise I do when I do receive the NTK letter..
    this will actually go to my parents address as they are registered keepers of the vehicle..

    I have just received the PCN on the windscreen, which I have posted a PDFicon image of here.
    Waiting for NTK to come through now.

    I was late back by 10 minutes over what I had paid for to park.

    The signage as far as I am aware was adequate, and I was late, and did try to pay, but apparently they didn't recognise the PCN number that was on my ticket.
    It's a car park I use regularly. near the city centre.

    Thanks,
    Becca

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  12. #12
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    you await the NTK


    for ref there is always atleast a 10mins leeway on all tickets too
    [time to find machine pay and park

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  13. #13
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    ES wont issue a NTK that fulfils the protocols of the POFA to create a keeper liability

    tell your parents not to contact them at all and you should post it up here when it arrives.

    The bad news is we dont know your parents attitude to fighting these bandits

    perhaps that should be conveyed to us as well.

    There is never a quick fix with these matters


  14. #14
    Basic Account Holder Chloejayde100 Novitiate



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    Default

    Quote Originally Posted by ericsbrother View Post
    ES wont issue a NTK that fulfils the protocols of the POFA to create a keeper liability

    tell your parents not to contact them at all and you should post it up here when it arrives.

    The bad news is we dont know your parents attitude to fighting these bandits

    perhaps that should be conveyed to us as well.

    There is never a quick fix with these matters
    My parents aren't keen on ignoring the original "fine" but they're just going to pass me the letter when it arrives... which has yet to come!
    ill be in touch if/ when it comes

    Thanks

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  15. #15
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    It is not a fine

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  16. #16
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    Default Re: ES PCN Issued.. PCN number isn't recognised when I have attempted payment...

    Quote Originally Posted by Chloejayde100 View Post
    My parents aren't keen on ignoring the original "fine" but they're just going to pass me the letter when it arrives... which has yet to come!
    ill be in touch if/ when it comes

    Thanks
    Please tell them not to worry. You won't be ignoring it, you're going to be rolling it up and hitting ES Parking over the head with it.

    When you take into account the minimum grace period of 10 minutes which must be offered in order to comply with the IPC CoP (15.2) they have no claim, there was no overstay.

    Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
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