Hi Everyone,

I wouldn’t mind some help or tips in how to deal with reclaiming some money back on a payday loan mess that I got into a few years back. All of the loans were before the amendments to the short term loans credit rules in 2015, can I still claim they were irresponsible?

I’ve read the really helpful guides on here and put together my complaint to the lenders and issued them recently.

There’s a summary below of the amounts I’ve borrowed over the years:

Wonga - 9,984.00

Quickquid - 11,500.00

Payday UK - 10,960.00

Payday Express - 1,065

Lending Stream - 280.00

Capital Finance One - 660.00

Pounds to Pocket - 1,500.00

Mr Lender - 200.00

Wage Day Advance- 500.00

Total £36,649

In short like so many people on here I got into a spiral of debt with payday lenders and ended up basically paying them off every month through my salary only to borrow again as soon as they were paid off. I also used some to pay others off, rolled the debts over and deferred payments regularly.

I’ve complained to Wonga, Payday UK, QuickQuid, Capital Finance One, Pounds to Pocket & Lending Stream. I still need to submit a complaint to Payday Express and Mr Lender.

A few queries I have at this stage are some of the loans go back to 2009, can I still claim back the charges and interest on these?

What about if this was a continuous account that went from 2009 – 2013? It seems that the Payday UK was treated as one account with a continuous amendment to the balance and transactions rather than separate loans each time.

I’m hoping to get at least a partial refund or cleared balance on most of the companies but would really like the loans and defaults removing from my credit file, any tips on how best to achieve this?

One or two of the accounts were sold to DCA’s – Motormile is one that appears on my CRA files, how can I get aim to get this default removed do I need to pursue the original lender or Motormile?

Any help that anyone can offer would be greatly received.

Id like to help but dont have time this evening - Please can you read the below and then come back with any questions?

Youll need to download it on a computer and read through it in full.

http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=65832&d=1480636213

Id like to help but dont have time this evening - Please can you read the below and then come back with any questions?

 

Youll need to download it on a computer and read through it in full.

 

Hi Fkofilee,

Thanks for your response; I appreciate any and all help you can offer and totally understand that you may be too busy to respond daily; please take your time.

I’ve read the guide you have put together, it’s a great help and was the main reason I decided to try and put a claim together.

I’ve requested the SOA’s from all the lenders, or pieced them together from bank statements or the online accounts that I had with the lenders at the time.

I’ve based the complaints on irresponsible lending based on them not checking that I could afford the loans, rolling over the loans and borrowing ever increasing amounts every month from them and them not checking CRA files to check if I had other loans.

I’ve put together the summary of the accounts and prepared letters of complaint based around your template letter, which I’ve amended to my personal circumstances. Then I’ve sent this to the majority of the lenders via email. Some have responded confirming receipt and that they accept the 56 day period for investigation. Wonga have not responded as yet.

As I said in my first post whilst it would be good to claim some refunds back I’m also very eager to try and get some of the defaults removed from my CRA files. I’m looking to try and get a mortgage in the next 12-18 months so need to get them removed to stand any chance.

Quickquid have requested further information such as bank statements and payslips from the time, Should I send this information? Will this help?

Over the years I’ve been refunded some of the fees and charges from Wonga and CFO when they were investigated by the FCA? I’ve taken this in to account and highlighted a lower figure for refund from Wonga. Is this the right thing to do?

With CFO I’ve just asked them to clear my balance (circa £180) and remove the defaults from my file. Do you think this approach will work?

I’ve summarised below what I’ve requested from each lender:

Wonga – Refund of interest and fees and removal of all defaults

Quickquid - Refund of interest and fees and removal of all defaults

Payday UK - Refund of interest and fees and removal of all defaults

Payday Express – Not submitted complaint yet, PD Express won’t give me a SOA, I made need to DSAR them.

Lending Stream – Clear O/S balance and remove defaults

Capital Finance One - Clear O/S balance and remove defaults

Pounds to Pocket – Remove defaults

Mr Lender - 200.00 Remove defaults

Wage Day Advance- 500.00 Remove defaults

Lending Stream have said they can’t deal with the account as it has been sold to Motormile Finance. Who should I approach to action this one?

I have access to all my CRA files if I need any detail from there.

Thanks for your help

Ponka

Its the weekend and i now do have time so lets see

Quickquid have requested further information such as bank statements and payslips from the time, Should I send this information? Will this help?

Yes

Over the years I’ve been refunded some of the fees and charges from Wonga and CFO when they were investigated by the FCA? I’ve taken this in to account and highlighted a lower figure for refund from Wonga. Is this the right thing to do?

Not necessarily however I would say see what they come back with.

With CFO I’ve just asked them to clear my balance (circa £180) and remove the defaults from my file. Do you think this approach will work?

Possibly but to really gauge it, i may need to know dates of loans etc...

Lending Stream have said they can’t deal with the account as it has been sold to Motormile Finance. Who should I approach to action this one?

Lending Stream - However be weary of Motormouth Finance... They do legal sometimes.

I have access to all my CRA files if I need any detail from there.

Screenshot / PDF them all now, and monitor overtime