Hi all

Going through some old paperwork I found I had a 3k loan over 18 months back in 1996 with RBS. It has a loanguard booklet and have before seen a letter I am fairly sure saying I had this.

I also found two personal illustration letters from 1999 talking about a lifetime assurance plan and mortgage protection plan.

Sounds crazy but RBS, or RSA? collect a £5.00 a month d/d from my account which I thought was something I had to have...but don't actually know what its for as no reference numbers attached :/

What is the best way forward on this please?

I did a few with Lloyds for my Dad but had all the paperwork, however this is much older!

Found some paperwork,

the £5.00 per month is for Royal Scottish Assurance Life Protector,

I am sure I was told this was compulsory when you have a mortgage though?

Mortgage started 1997 £45k but has changed lots and not even with RBS anymore!

It changed to Aviva, or they took over in 2011.

My mortgage also isn't with RBS anymore so all their information would be wrong.

How do I stand with this please?

Many thanks

E!

so its still happening?

Yes

My other post didn't appear :/

It said it was with Royal Scottish Assurance, then Aviva from 2011, for life cover on the mortgage...which I am damn sure was told is compulsory. So I've just been paying the £5.00 per month, even though the mortgage isn't even with RBS anymore

if its a DD then i'd go get it back under your banks DD guarantee

just ring them an invoke it

you should get it all back

Oooh thanks, appears to have been running since September 2003 at £5.00 per month.

I have not done this before, I have telephone banking and my account is with RBS, so...just call them and say I wasn't told it was optional?

no just ring them

tell them you have found a re-occurring DD on your account that you have never receive any mandate for and you have no idea what it is.

and wish to reclaim it under the DD gurantee clause.

keep it that simple don't say anything else at that stage.

if they start wriggling.

then point out that since you found it this morning

you have discovered that its also changed hands several times and again

you never received any DD mandate to allow the 'new owner' to allow it to take place

that's against the DD guarantee.

Brilliant, thanks dx!

now play it like I said you might get the lot back by this easy method

start mentioning insurance or mortgages etc or I remember this and that

and you'll blow this.

then you'll have to go through a lengthy reclaim process

Great!

I shall say exactly as above, are they likely to ask if I regularly check or have I seen it before?...what would I say?

I called the bank just now and said exactly as above,

the advisor said I need to check with Aviva first and then they can cancel and reclaim under an indemnity?

probably mean DD guarantee

Yeah I said I want to claim it under that, so I need to call Aviva to cancel I guess?

The paper work they did send in 2011 mentioned any existing d/d moving over to them

urm id the moneyback first then tell them....

dx

I would agree, maybe I got a jobsworth but he said I had to call Aviva to cancel, then claim back under guarantee?

don't tell em your going thru arriva easy