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    • I can only speak from personal experience. But a similar thing happened to me. Seriously dented door.  I made the other insurance pay. They regarded it as a write off. Took the money, replaced the door. Never heard anything more about it.    Except clearly someone sold my details to claims company, because I got loads of calls in bad English for a few month's 
    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
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Travel tickets booked via Travel Trolley cancelled by airline


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Hi All.

 

I wonder if anyone has encountered a similar situation.

 

I booked some tickets for flights with Arik airlines on the 9th Feb.

 

Arik have since suspended all flights from the UK since they are in financial trouble.

 

After contacting travel trolley numerous times,

I have been told that i cannot get a refund until they hear back from Arik airlines.

 

So far, all their queries to Arik have gone unattended (so they say).

I booked these tickets with a visa debit card.

 

Where do i stand in terms of a refund?

 

The thing about this all is that i need the money back so i can re book those tickets with another airline, and i am due to travel in April.

 

What is the best way around this??

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Put in a written claim against your credit card company immediately.

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These were paid for via Debit card... So they will need to do a Chargeback

Centos... Whos the bank plz?

 

Santander. They are not the easiest to deal with when it comes to this sort of thing...They seem to forget it is my money...

 

Put in a written claim against your credit card company immediately.

 

Is an email sufficient??

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Hello all.

 

I have an update here.

 

After a call to my bank, and some form filling,

 

the final response i have got is this

 

"We can't refund your claim.

To resolve this, you need to contact the retailer directly.

We're sorry for the inconvenience".

 

I shouldn't have expected anything more from Santander.

 

Is there anything else i can try before going to the Ombudsman as i think even they might reject this claim.

 

 

thanks

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No Travel Insurance covering Airline failing ?

 

If not, i think you will have to book alternative flights and then try to claim back later through the airlines administrators, if appointed.

 

Have you checked the relevant foreign governments aviation website regarding Arik. Normally, there are international obligations where airlines fail.

 

****** Breaking News*******

 

http://dailypost.ng/2017/03/24/arik-air-resumes-operations-settles-disputes-unions/

 

 

Your tickets may still be ok.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Arik have not quite failed yet.

For now they have suspended international flights but I'm not sure exactly how long for this is supposed to be.

 

 

No insurance but the agent says they are abta and atol registered, but I doubt this will help me.

 

 

I have already booked the new tickets.

 

 

I had to as this is a journey I must make on the given dates.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I don't think they have resumed international flights.

Does anyone else have any suggestions how I can get a refund? My bank has already declined. I want to go to the ombudsman as a last resort only. Travel trolley will carry on telling me I need to contact Arik air in Nigeria, but this is not a realistic option...

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Phone ABTA about this. If the tickets were cancelled because of an industrial dispute at the airline, given that the flights have not happened yet, i suspect Travel Trolley have your money.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 4 weeks later...

Update:

 

Still fighting with Traveltrolley to get my refund.

 

I now have a case raised with ABTA, but it is going very slowly.

We wait and see.

 

I have already done the trip via Virgin,

but whilst on my trip i enquired with arik airlines customer service locally.

 

They told me Travel Trolley have the money.

We will see.

 

The way it is looking, it looks as if ABTA will not be able to help.

 

Update to follow as soon as i get one.

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  • 2 months later...

I registered just to let you I went through the same thing with Arik air.

I paid with my Barclays connect Visa card, which isn't a credit card.

 

I paid via opodo though, just contacted my bank and they did a charge back in February and gave back the money straight away as they investigated.

 

One month later, wrote to me that they've found in my favour.

This us a clear case of not receiving service you paid for.

 

 

Arik is no longer flying to or from London.

I suggest to contact Santander and complain, they should've easily dealt with this, this is classic chargeback surely.

 

Let them know, traveltrolley has had more than 30days to deal with this and still not.

Don't give up, this is so unfair.

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