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Travel tickets booked via Travel Trolley cancelled by airline


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Hi All.

 

I wonder if anyone has encountered a similar situation.

 

I booked some tickets for flights with Arik airlines on the 9th Feb.

 

Arik have since suspended all flights from the UK since they are in financial trouble.

 

After contacting travel trolley numerous times,

I have been told that i cannot get a refund until they hear back from Arik airlines.

 

So far, all their queries to Arik have gone unattended (so they say).

I booked these tickets with a visa debit card.

 

Where do i stand in terms of a refund?

 

The thing about this all is that i need the money back so i can re book those tickets with another airline, and i am due to travel in April.

 

What is the best way around this??

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Put in a written claim against your credit card company immediately.

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These were paid for via Debit card... So they will need to do a Chargeback

Centos... Whos the bank plz?

 

Santander. They are not the easiest to deal with when it comes to this sort of thing...They seem to forget it is my money...

 

Put in a written claim against your credit card company immediately.

 

Is an email sufficient??

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Hello all.

 

I have an update here.

 

After a call to my bank, and some form filling,

 

the final response i have got is this

 

"We can't refund your claim.

To resolve this, you need to contact the retailer directly.

We're sorry for the inconvenience".

 

I shouldn't have expected anything more from Santander.

 

Is there anything else i can try before going to the Ombudsman as i think even they might reject this claim.

 

 

thanks

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No Travel Insurance covering Airline failing ?

 

If not, i think you will have to book alternative flights and then try to claim back later through the airlines administrators, if appointed.

 

Have you checked the relevant foreign governments aviation website regarding Arik. Normally, there are international obligations where airlines fail.

 

****** Breaking News*******

 

http://dailypost.ng/2017/03/24/arik-air-resumes-operations-settles-disputes-unions/

 

 

Your tickets may still be ok.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Arik have not quite failed yet.

For now they have suspended international flights but I'm not sure exactly how long for this is supposed to be.

 

 

No insurance but the agent says they are abta and atol registered, but I doubt this will help me.

 

 

I have already booked the new tickets.

 

 

I had to as this is a journey I must make on the given dates.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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I don't think they have resumed international flights.

Does anyone else have any suggestions how I can get a refund? My bank has already declined. I want to go to the ombudsman as a last resort only. Travel trolley will carry on telling me I need to contact Arik air in Nigeria, but this is not a realistic option...

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Phone ABTA about this. If the tickets were cancelled because of an industrial dispute at the airline, given that the flights have not happened yet, i suspect Travel Trolley have your money.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 4 weeks later...

Update:

 

Still fighting with Traveltrolley to get my refund.

 

I now have a case raised with ABTA, but it is going very slowly.

We wait and see.

 

I have already done the trip via Virgin,

but whilst on my trip i enquired with arik airlines customer service locally.

 

They told me Travel Trolley have the money.

We will see.

 

The way it is looking, it looks as if ABTA will not be able to help.

 

Update to follow as soon as i get one.

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  • 2 months later...

I registered just to let you I went through the same thing with Arik air.

I paid with my Barclays connect Visa card, which isn't a credit card.

 

I paid via opodo though, just contacted my bank and they did a charge back in February and gave back the money straight away as they investigated.

 

One month later, wrote to me that they've found in my favour.

This us a clear case of not receiving service you paid for.

 

 

Arik is no longer flying to or from London.

I suggest to contact Santander and complain, they should've easily dealt with this, this is classic chargeback surely.

 

Let them know, traveltrolley has had more than 30days to deal with this and still not.

Don't give up, this is so unfair.

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