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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kwik Fit new alternator 12 months after had one fitted.


Colin1953
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Had a new alternator fitted 14th January 2016.

 

Took car in for service and MOT on 25th January 2017 with no known problems.

 

Was advised that my front suspension needed attention which I thought might be the case as it was on a watch list from previous year, I was contacted during the day and told I need a new battery as the current on was only charging to 53% so agreed to a. New lifetime battery (£120).

Picked car up at end of day,

 

two days later battery was flat,

contacted Kwik Fit,

can you get it in to us,

with a flat battery sure I'll push it I said,

eventually they decided to jump start it then I could drive to KF for another battery,

 

2 days later flat battery,

I had the car recovered to KF for them to look at it and sort out the problem,

 

2 days in garage they were mystified,

fitted a 3rd new battery,

 

2 days later flat battery,

again they jump start the car then decide to get an auto electrician involved,

another day in garage,

 

three hours after starting to diagnose the problem the auto electrician decided there was a definite drain on the battery but could not identify where it was.

Manager at KF was at a loss suggested I take it to a Ford dealer.

 

Took the car direct to Ford dealership and left over the weekend,

 

Monday morning found out the alternator (fitted by Kwik Fit just over 12 months earlier) was faulty, £500 and a few hours later I was back on the road.

 

My problem is now am I due a reimbursement from Kwik Fit for landing me with a problem I didn't have when the car went in for service/MOT, they say no as the alternator was outside its warranty period,

 

 

any help would be sincerely appreciated.

Edited by dx100uk
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Thats kwikfit for ya. Doesnt matter about warranty. Any warranty is in ADDITION to your statutory rights. it doesnt replace them like KF think it does.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Result, put my complaint on their websit on Tuesday 21/2, got a phone call on 22nd to discuss it from some are manager. Said that I appeared to be a good customer and as a gesture of goodwill they would refund me £329.10, which was the cost of the alternator fitted in January 2016. Happy bunny now.

 

Not too sure that I will be using Kwik Fit again though for service & MOT.

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Not too sure that I will be using Kwik Fit again though for service & MOT.

 

Excellent result, well done :thumb:

 

And you're quite right about using KF to carry out anything other than tyre and exhaust repairs, as you have proved they are simply tyre kickers.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Theyre still using the get out clause "gesture of goodwill" then. While they know all along that it is their problem and fault.

 

Good to see you got it sorted. Take your business to an actual reputable garage next time. Not a tyre repair shop that thinks theyre proper mechanics.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for your comments, it's reassuring that I'm not the only person who has had problems with KF, and yes I will be using a Ford dealership in future for anything other than tyres or battery. Thanks again.

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