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Flintshire Furniture / www dot bestpricebeds dot co dot ukay


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Shocking Customer Service in my encounter with a internet based bedding company bestpricebeds dot co dot uk / Flintshire Furniture , please read email from bestpricebeds received 17th January 2017, the wording in the said email to any customer is 'unacceptable'. The conduct of these internet based companies need reviewing else need closing down as they could have approached the customer in a more acceptable manner by a significant margin. It's like dealing with Del Boy from Peckham, "now item is sold i'll wash me hands and go to sleep like a baby."

 

Please note

- On taking delivery of the bed all we received was a delivery note with Flintshire Furniture details on there, upon finding faults we contacted the sender. Had the sender directed us towards bestprice we would have, however Dobby @ Flintshire by default took responsibility for the faults and attempted to rectify the issues themselves.

- Dobby is fictional and was purposely substituted for the real name

 

------ still awaiting refund and reply....

Hello

 

Please confirm if the refund has been processed. The bed was picked up by TMF Logistics last month. I look forward to your reply.

 

Kind regards

-----------------------------------------------------------------

 

To: Flintshire Furniture; customerservice at bestpricebeds dot co uk

Subject: Re: Dobby Invoice #### / PO #####

Hello to whom it may concern @ bestpricebeds

I have three boxes awaiting collection ASAP for full refund. Please advise of collection date. I have informed Dobby as well.

Many thanks

 

-----------------------------------------------------------------

From: Flintshire Furniture

Sent: 18 January 2017

Subject: Re: Dobby Invoice #### / PO #####

Hi

Can you please advise bestpricebeds so then can send me authorisation to collect.

Regards

 

 

 

Flintshire Furniture Ltd

Tel: 01244 814673

Fax: 01244 559055

Web: flintshirefurniture

 

-----------------------------------------------------------------

 

Sent: 18 January 2017 14:44

To: Flintshire Furniture

Subject: Re: Dobby Invoice #### / PO #####

 

Hello Dobby

I have the three boxes ready for you to arrange collection for ASAP, please confirm collection date.

Thanks

From: customerservice@bestpricebeds

Sent: 17 January 2017 17:33

Subject: FW: order #####

 

-----------------------------------------------------------------

From: customerservice@bestpricebeds [mailto:customerservice@bestpricebeds dot co dot uk]

Sent: 17 January 2017 17:28

Subject: order #####

 

 

 

Hello

 

I have spoken to Flintshire Furniture who has gone through what has been done with your order placed 1.12.2016

Please let Me Explain to you , Your contract of Sale was between yourself and Bestpricebeds , You had a email order confirmation of our details sent by email

With your order and we sent you a written receipt which would have gone to the billing address.

 

If you read the Terms and Conditions that came with your email , it would clearly Explain the Faults procedure , it would also say that if you were not happy with the product

You had to let us ( bestpricebeds dot co dot uk) your seller of the product know within 14 days of receiving the bed , explaining the problems , and sending pictures , so we could arrange a replacement

You did not Do this at all , instead you bombarded the importer with emails and phone calls , This is totally wrong . For example if you purchase a Silentnight bed from Argos , and something was wrong you would go back to Argos

Not contact the manufacturer.

 

So here we are 17.01.2017 and you are telling me that you are not happy with your replacement bed , of which I did not know you had even had a replacement , because I have no emails contry to your first order on 01.12.2016 and

that I understand has been with the courier since before Christmas

But for some reason you would not take the replacement bed , and now that the replacement bed has been delivered , there was something wrong with that , Which Flintshire furniture has sent to you a part in the post to rectify

 

No offence but you have made a complete shambles of the faults procedure YOU NEVER EVER go to the manufacturer or importer , you go to the company who sold it to you bestpricebeds dot co dot uk

The fact that you have not adhered to those terms and not had any contact with me is Breach to our agreement or contract , and I and have reason enough to say , I do not want to have anything to do with you at all

 

I have spoken to Flintshire Furniture who has said , Put the frame you have just received back in the boxes and wrap up the bed once this is done

He will arrange collection of the frame , once he understands the bed frame has been collected we will refund you and put an end to this sorry Saga

 

If you do not have the boxes however you cannot Return the Frame At All

I hope you understand what I have written as you have done everything the wrong way with your complaint

Customer Service

------------------------------------------------------------------------------------------------------------------------------

BestPriceBeds Ltd

22 Redenhall Road

Harleston

Norfolk

IP20 9ER

 

w: bestpricebeds

e: customerservice@bestpricebeds

t: 01379 855456

f: 01379 855453

------------------------------------------------------------------------------------------------------------------------------------------------------------

 

From: Flintshire Furniture

Sent: 16 January 2017 14:10

Subject: Re: Dobby Invoice #### / PO #####

Hi We received your emails and have a foot waiting to post, alternatively wrap the bed up and I will collect it.

 

 

Please advise.

 

 

Dobby

 

 

 

Flintshire Furniture Ltd

Tel: 01244 814673

Fax: 01244 559055

Web: flintshirefurniture dot co dot uk

 

-----------------------------------------------------------------

 

Sent: 16 January 2017 13:59

To: flintshirefurniture@hotmail co uk; sales@flintshirefurniture co uk

Subject: Re: Dobby Invoice #### / PO #####

Hello

I sent this email on Saturday and I am awaiting a response. Please let me know what you plan to do to rectify the issue in the first instance, alternatively collect your bed (the bed is still in their three boxes) and issue us a refund ASAP.

 

-----------------------------------------------------------------

Sent: 14 January 2017 21:30

To: flintshirefurniture@hotmail co uk; sales@flintshirefurniture co uk

Subject: Re: Dobby Invoice #### / PO #####

Dear Dobby

So we have had our replacement bed today by TMF, unfortunately all three boxes have damages on them and they all have poor packaging / rips. I cautiously opened the main box (headboard) pulled out the headboard and panels to inspect, although headboard seemed in a better condition (fabric etc) I noticed one of the floor stubs / plastic feet broken. I am really disappointed by the product and delivery, is it worth the hassle? I'm not sure if I should open packages 2 and 3 because I don't know what surprises await me.

Could you kindly send a replacement floor stub out and I proceed to assemble the bed opening the other boxes?

Please bear in mind If I find any more faults I will want to return your bed for a full refund, the hassle just isn't worth prolonging or the money that was paid for it. The purchaser will be expecting the money back into their account. Apologies for sounding upset but its so frustrating I'm sure you'll understand.

I look forward to your prompt reply

 

--------------------------------

 

Sent: 07 December 2016 12:52

To: flintshirefurniture@hotmail co ukay; sales@flintshirefurniture co ukay

Subject: FAO: Dobby Invoice #### / PO #####

Dear Dobby

We took delivery of this bed yesterday and encountered a few problems

 

1. Damage to cloth / felt on headboard and base panels (see pictures).

 

2. Two of the four batons which fit across the base of the bed do not fit into the plastic slots attached to the side boards

 

zipped images to follow.

 

3. The Slat Frame does not sit on the plastic component attached to headboard (by design according to Dobby), personally i think it should sit on the component.

 

zipped images to follow

 

4. Holes are not aligned enough to fix the cross bar underneath the slat frame.

 

This was purchased as a gift and it was supposed to be in time before a wedding which take place this Sunday, do you think there is any chance of recovery from issues for the above faults before Friday the 9th?

 

I look forward to your reply.

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Well in a way they are correct

You target was the retailer

 

Never mind

Its refunded now

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I live in the village right next to it. Nobody has ever been satisfied by that company. There has been loads of complaints and its even been in local papers a while ago

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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There have been reports made to them, but tbh its a fairly "new" business. It says it was started in 2010 by a person in liverpool. But the showroom/office is based on a small industrial complex at the back of a small village miles away. Just over 2 years ago the registered office was in northants. And now its apparantley based at a chartered accountants office in a run down area. Except it looks to be a mailing redirection centre based at the accountants.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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