I took out a monument card in 2000 and lost my job in 2003 and agreed to pay £1 a month.

I stopped paying this at some point and just ignored any correspondence.

I know monument was taken over by someone else and the debt stopped appearing on my credit file.

fast forward 2016

I get a letter from arrow debt collectors saying they now have the debt and want payment.

I ignored it as surely it's statute barred.

2017 I look at my credit file and it's on there with a default date of 2015!!!!

The debt is there at my old address which I left in 2009!

I disputed it on my credit file and got the following response

"No Change by Arrow

The lender has advised that :

When Arrow Global acquired this account on 22.12.2014 the account was not statute barred.

The last payment was 14.09.2010 for £1.00.

The customer was sent a notice of assignment,

2 notice of arrears prior to default and then a default notice.

The account will remain on the credit file for a period of six years from the date of default."

That is absolutely ridiculous as they're saying even though I stopped paying in 2010 they've issued a default 5 years later!!

Is that even allowed??

I thought it had to be after a few missed payments.

What can I do?

when you say you disputed it, what did you do. from what you say, looks like a stat bar letter.

of course they'll say its from the def notice or registered def date, whichever suits them. fact is both are wrong (partic the latter) re stat bar.

and, there shldn't be a default in 2015 if you stopped payments in 2010 (afair the ico says at most around 6 months after things have broken down). and it was assigned in 2014 (defaults usually precede an assignment sale).

who registered that default, the dca.

you need to complain to monument that the default was not registered in a timely manner

they are still around.

have you all the statements?

dx

No not had any communication with them since 2005 when I set up the £1 agreement.

As I said I left my old address in 2009 so that's where any correspondence would have gone.

I thought monument was taken over by Barclays or someone else?

I disputed it on my credit file with equifax as I haven't heard from them in years

so how could a default appear on my credit file with no record of previous payments.

That was their response back

so as post 3 then

write to monument

complain that the defaulted date should have been the date of your third missed/short payment.

give them 14 days to rectify the error

else your be starting a complaint with the ICO.

and seeking financial compensation.

on another note

didn't have payment break plan did you?

dx

I think I did which is why there was a huge gap between me losing my job and then agreeing to the £1.

Think I took the payment break in between do 2004-2005

no PPI they call it payment break plan...

no PPI they call it payment break plan...

Yes

have you all the statements

time to get reclaiming that then

monument are coughing quite nicely on PBP reclaims at present.