I purchased a Hotpoint Cooker from Very in 2013.

I had a repair carried out covered by the warranty in the first year.

Around twelve months later the same fault occurred and I again had the fault repaired,

this time I successfully reclaimed from Very.

Last year had the same problem and Hotpoint came out to repair again.

I attempted to claim from Very but this time they refused the claim.

I provided all receipts and even escalated the case to executive complaints.

As a final decision they refused the claim and said I could go to the Financial Ombudsman.

I contacted the Ombudsman but they said they could not deal with the claim.

They recommended the Consumer Ombudsman but Shop Direct/Very is not on their list.

Is small claims my only option?

Can you please advise what the fault was!

If it is the Heating element for Oven this is a known problem as these cookers are made by BEKO and are badged as a Hotpoint

I had the same problem with a Beko cooker and took the Retailer to court and won!

What you need to do is go online and check the product reveiw websites there are lots of them that deal with product groups ie Electrical Goods

When you have found enough evidence that suggests it an inherent faulg go back to the retailer send a letter detailing all the facts invite them to reconsider thier decision

If they wont budge then a Letter before Action giving them 14 days to change their response and advise you that you will start a claim in county court to recover your costs But you must be prepared to follow it through Dont Bluff

Haversine, it is the microswitch in the oven door that is the problem, the fan does not come on due to the fault.

If I go through small claims (Scotland) I take it I would need to get an independent engineers report then start court proceedings.

Hi there.

The same advice remains even if its a different fault to the one I had.

Just enter the model number etc on the product reveiw website or you can enter the details and google it if it has a history of faults it will come up

You have a good case under the SOGA the same fault 3 times in the past 3 years would indicate an inherent fault

I am not familiar with the court system in Scotland as i did mine in the UK

They will play hardball until the court papers land on the doormat but in my case they settled if I withdrew the action

You can get an independent engineers report which you will have to pay but you can add the cost to your court action if you decide to go through with it .

When I lived in the UK all Hotpoint products had a 5 year warranty on parts.

Have you paid for the last repair as yet if you have it should have been for labour only.

Have you still got the service reports for the current and previous jobs as you will need them as exhibits if it gets to the court stage.

Also if this fault keeps recurring it may be better to reject the cooker and ask for a replacement/refund if you can prove it is an inherent fault you dont want this problem every year!

As it is midnight in Sweden where I live I will call it a day now and it is -16c and snowing outside Will check again tomorrow

Hi

Have you taken any action on your cooker problems as you have not responded to my advice.

With a bit of research you can win.

Always deal with the retailer when you have information

Hi Haverson,

I have been unable to find any faults or problems with the microswitch or Cooker online.

It means having to get an independent engineer's report then proceeding through small claims.

I am wondering that because of the amount of money involved, is it worth it?