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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Barclays Hardship OD charges claim refused - help


codie825
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Hello

 

I wrote a complaint letter to Barclays asking for a refund of my charges due to hardship and the fact i blamed them for irresponsible lending.

 

Back around 2003/4 barclays allowed me to go overdrawn on my account ,it gad no overdraft facilities.

 

I was charged £30 then £30 for being £30 overdrawn then so on and so on.

 

However, whilst overdrawn even upto £500 barclays never declined or stopped me using my debit card, (I know j should have stopped but i was you stupid ans was suffering awful post natal depression)

 

Barclays have replied to my letter saying they will not refund me,

We do offer our customers tools to keep track of thier banking (not me)

 

Your acct went overdrawn as you continued to make payments from your account, you knew about these charges as they were set out in our terms and conditions.

 

Then goes on about section 5.1.4,treating customers in hardship fairly,

however the court ruling on 25.11.09 confirmed bank charges are a part of the price of having a current account so are not unfair,

 

We dont believe we have treated you unfair or caused you any hardship.

 

Having reviewed your history

I can see in 2007 you made a payment of £399 to haven holiday ,

we would class this as a luxury

( my 8 year old sons 1st holiday! 4 nights in a caravan.

.. paid for by his grandmother,hiw very luxurious. ...)

 

As of this luxurious purchase you should have considered the financial impact as you continued to be overdrawn till oct 2011 when you clised your acct.

I therefore conclude Barclays are not at fault.

 

Please can someone help me,

do I have a leg to stand on?

Or shoukd i just accept this?

 

Many thanks in advance.

 

Sorry for all the typing errors,I hope its readable :oops:

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It would help if you could post up that letter in PDF format with the identifiers redacted .

Also, please could you tell us a bit more about the charges , how they were incurred, the total and also what kind of bank account did you have.

How often were there charges on charges ?

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Thanks for replying.

I will upload that asap.

 

I was gettkng charged twice a month,one for being overdrawn and one for not having an overdraft on the account,most months it was around £62.

 

It ended up at £1000.

 

My bank acct was a barclays Current acct.

I went overdrawn originally by £8 this is how it all started.

IMG_0739.jpg

IMG_0741.jpg

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hi ya

had to hide you pictures

we don't want your pers details on an open forum

can lead to people creating a fake ID with it

 

can you please pop them up as PDF

after following the UPLOAD

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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read the guide

 

 

- IPHONE ONLY: Take a picture and Convert to PDF via an APP

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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same for a tablet

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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In your opening post you seem to say that you had no overdraft facility on your account. Yet later on you say that you have a current account.

 

Please could you tell us a bit more about the account. What do you mean that there was no overdraft facility?

 

Secondly, I'm extremely interested to know how often you received overdraft charges on charges.

 

I am trying to distinguish between the charges which you incurred because you had spent money on your debit cards or by cheques, on one hand and on the other hand, charges which were levied against you because parties themselves had imposed charges which then put you further into overdraft.

 

To my mind this is a very important distinction because I would say that where there are charges upon charges, this is certainly unfair and I think that if you wanted to make an issue of it then you would stand a good chance of getting your money back.

 

You should understand that banks are very reluctant to hand money back nowadays because since the bank charges crisis which started because of this forum in 2006 and continued until the Supreme Court decision in 2009, the banks had to deal with a floodgate of claims and paid out over £200 million. They are anxious not to let it happen again.

 

As a matter of interest, I have just noticed in today's news some official criticism of the level of bank charges from the Which magazine and apparently the FCA has started to look into them again.

 

I think it could well be that the banks would be worried about this at the moment and you would stand a better chance of getting some of your money back – maybe all of it.

 

It would also be helpful if you would tell us a lot more about your hardship situation.

 

Find it extremely abusive that they have looked into your personal circumstances on your account and seized upon what they consider to be a piece of luxury spending as evidence against you.

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The following was being discussed on the BBC News this Morning...again..looks like it wont be going away.

 

http://www.bbc.co.uk/news/business-37845849

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Thanks for the info.

 

My account was a Barclays current acct with no overdraft facility.

I had a cheque book which I never used and a debit card which I used.

The charges an overdraft charge then a charge for using an unauthorised overdraft.

Barclays allowed me to keep going deeper and deeper into debt without ever stopping my card.

I could use my debit card at all times even though I had no money in my account and I was 100s of pounds in an unauthorised overdraft.

eventually I close my account.

I know its my own fault and I should not have kept using my card but at the time I was in financial dificulty and it was like free money.

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We may be able to give you some help but we still need the letter posted up in pdf format and you have not done this. Also, do you have all your bank statements going back for the period that we're talking about.

I think that the exploitation of your personal data in order to produce arguments against you is abusive and unfair and I also think that they have misrepresented the effect of the supreme court judgement to you in a letter and to that extent their letter is misleading and deceptive.

However we need the documentation that we have asked for and also you have not told us about the charges which are incurred on charges and the charges which have been incurred as a result of expenditure

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Lets hope I have got it right this time 😅

 

I did have the statements but not anymore,

should I request these again?

 

The charges were..

.. £30 overdraft charge then charges for using a unauthorised overdraft then charges everytime a payment left the account.

 

As far as I can remember some of the charges were £14 some were £30.

imgtopdf_generated_1302171646032.pdf

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You will require statements if you decide to pursue this.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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can we have pictures that we can read please

thats blurred

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for posting up the letter in PDF.

 

However, I hope you won't be too offended when I say to you that the PDF you have put up is barely legible, blurred, not in the right order, and the wrong way round. We are incredibly enthusiastic about helping people and we do it free of charge, but we do at least like people to present their documents in a way that they would like to receive them themselves. This makes life much easier for us and it means that we have more time to help you and also to help other people who also have lots of problems.

 

Also, it would be helpful if you would engage more closely with the thread so that you come back to us with the material and the responses we need more quickly.

 

You may have financial difficulties at the moment but you would find it best if you bought a scanner which you can buy from PC World for less than £50. It will make life much easier getting help on this forum and also you will have it for a long time.

 

Yes, as you have been advised above, you will need to get your statements and you should send off an SAR as quickly as possible accompanied by cheque rather than the postal order so that you can keep track of its progress.

 

Once you get your statements then we can form a much better picture of what has happened and then we can help you challenge the bank and to get at least some of your money back – and maybe all of it.

 

Also, it is very possible that you will have to begin a County Court action against the bank. If you are in financial difficulty then you should start investigating the business of getting a court fee waiver. You don't have to be on benefits for this simply have limited disposable income. You will find that there is lots of information available if you follow this search link https://www.google.fr/search?q=county+court+fee+waiver&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&ei=Ou2hWKf4AYTe8geGh4fQAQ#q=county+court+fee+waiver+uk

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?406096-LEGAL-EX160-160A-Court-Fees-are-you-exempt.-**Correct-as-at-April-2016**

Edited by Andyorch
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Here is a scanner from PC World which will do you perfectly – http://www.pcworld.co.uk/gbuk/computing-accessories/printers-scanners-and-ink/scanners/canon-canoscan-lide-120-flatbed-scanner-10029719-pdt.html

 

It is 50 quid and will last you for ages.

 

The image you have posted is much better. Thank you however, it is only one of the two pages and we have to read it sideways on or else corrected ourselves.

 

Have you set about getting your bank statements?

 

I still don't really understand how come you were meant to have a basic account and yet they allowed expenditure from it.

 

We've had lots of examples of people with basic accounts where attempted expenditure has been refused but the banks have imposed charges and then charges on those charges. But you seem to be saying that you have got a mixture of occasions when you have spent money on the account and the bank has permitted you to go overdrawn that he you were charges, and also that they have then hit you with charges on charges.

 

To my mind any bank which allows a basic account to become overdrawn either because of the customers expenditure or because of the imposition of charges and then charges upon charges, is acting unfairly. However, I'm not aware we have dealt with anyone who has had a basic account where expenditure has been allowed.

 

I think that in addition to getting your bank statements, I think that you need to take steps to clarify exactly what the account was. Was it a basic account, no overdraft permitted? Or was it a simple current account but with no overdraft facility?

 

Did you ask for an overdraft at all? And if so was it refused? These are all very important questions and it is important that if you don't know the answers then that you find out what the correct answers are.

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I have just successfully challenged my building society on this matter and was able to reclaim over £150 in fees.

 

Although it took nearly 3 months of refusals I finally used an official complaint letter to get my result, backed up by my earlier calls that were recorded.

 

Even though I was successful I have now changed to a new bank!

 

Don't give up and please check carefully your terms and conditions of your account. They may help you in the long run...

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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Thank you for this. Can we just be clear that it wasn't a basic account? Simply a current account but with no overdraft facility.

 

Frankly it would be more useful if it was a basic account but you would have to be certain of it. A basic account is an account where an overdraft is not permitted under any circumstances. A current account is an account where an overdraft is possible if the bank agrees it is opposed to a basic account where such a thing is not possible.

 

Also, did you at any time asked for an overdraft and it was refused?

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Thank you. So it seems not the a basic account. That's a shame because they would have been a good chance of getting all of your charges back. As it is, it is more likely that you would be able to recover the charges which have been levied on charges.

 

I think it is down to you now to get the information we need in order to see what you might reasonably be able to claim

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