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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

BrightHouse cheque received today after complaint advice needed please


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Hello everyone

I'm sorry to bother you all but I'm just looking for some help with the sharks brighthouse.

 

I am ashamed to say it but I've been a customer with brighthouse for 10 years and spent well over £30k in that time ��

 

I'm now in a much better financial situation than I was all them years ago and now have credit cards etc so I'm happy to say I'll never need brighthouse ever again thank god.

 

My issues are I took out my last 2 agreements in July 2014 for a cooker and a very large fridge and freezer

 

I'm having nothing but issues with getting a correct early settlement figure as different people in store are saying different amounts

 

I made a complaint to head office to get it all in writing for them to just get the store manager to call me even though I asked not to deal with the store anymore,

 

I've had a bit of a barney with the manager as he was just not at all helpful and stating it's what the computer states is correct and given me the below early settlement figures

 

can someone confirm if they look correct as they seem extremely high considering the amount of interest I'm being charged

 

I have 24 weeks remaining on 2 x 156 week agreements

this is what the manager has stated today is remaining and the early settlement

 

Fridge & Freezer purchase price £1488.14 plus 64.7% per annum interest at £18.30 a week

total amount £2854.80 ��

 

The Amount left owing today is £439.20 and the early settlement amount issued today is £409.57 saving £29.63 interest ???

 

 

 

 

Cooker purchase price £622.15 plus interest at 64.7% per annum Total amount £1193.40 at £7.65 a week for 156 weeks ��

 

Amount left owing today is £183.60 yet the early settlement figure issued today is £171.43 a £12.17 saving on interest

 

To me them savings are absolutely disgusting considering I'm paying it off 6 months early

 

Can anyone confirm that they are in fact correct ?

 

I'd be very grateful for any help or advice

 

Thank you

 

David

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Hi David,

 

Thank you for getting in touch, I would like the opportunity to look into this further for you however I do require further information. Can you please contact our head office on 0800526069 or alternatively email us at [email protected] with your date of birth, post code, full name and local store quoting your CAG reference number ( 317224 ) in the subject box.

 

Regards

 

Rahul (Web Relations Team)

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Be aware that you will very likely be fobbed off by BH on here and in response to your email. Please let us know what they say as they seem to be nothing more than mostly a talking shop on here.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I spoke to area manager and was told that the Apr and agreements are very complicated and difficult to explain I cannot wait to come away from them. Good luck and yes would like to know how you get on.

 

Theyre not difficult. They just dont want you to find out about the charges, interest on charges, interest on all that etc etc . People who use BH never question what theyre told to pay.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi David,

 

I can confirm that we will write you a formal letter explaining all the information you have provided within your email to us :). If you do have further questions please do not hesitate to contact us here at head office and we will be willing to help you.

 

Kind Regards

 

Rahul (Web Relations Team)

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Hello Rahul

sorry to ask

 

in the email I sent I stated that I wouldn't be talking on the phone anymore to brighthouse regarding my complaint and that I just wanted everything in writing along with The final response from brighthouse so I can seek help from the financial ombudsman service

 

today I've had a missed call and message from brighthouse with a Watford number and asking me to call customer relations ???

 

Could you please pass on the message again that I will not be dealing with them on the phone and everything needs to be in writing please thank you

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UPDATE

 

I received a final response letter today off brighthouse

 

they have completely ignored most of my complaint

 

just wrote a load of rubbish about the early settlement figure

 

I'm now going to the financial ombudsman service regarding everything and all my other issues and for anyone even thinking about using brighthouse please don't

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[...] and for anyone even thinking about using brighthouse please don't

 

Agreed. A much more equitable approach would be to start saving a few pounds each week with a credit union (see: http://www.findyourcreditunion.co.uk/find-your-credit-union/ for one locally). Once a track record of regular saving has been established, a CU is able to offer loans at a much more attractive rate of interest if one is needed. That said, it is often better to save for something and then have the ability to negotiate a lower price for paying with cash.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

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  • 11 months later...

Hello good afternoon everyone

 

I’m looking for some help please with regards to BrightHouse.

I was a customer for around 13 years in total and I’m ashamed to say spent in excess of £35k in total ��

 

I finished paying everything off in April last year and it was the happiest day of my life

 

in October 2017 I see the reports of BrightHouse being ordered to repay a certain amount of money back to its customers for not doing the correct financial checks.

 

I was very excited because I believe I was never financially checked in the correct way because I was classed as a top customer never missing payments and spending so much on items they never actually checked that I could afford anything

 

in truth we did struggle with the weekly payments not that they cared.

It got to a stage that the manager would come to my house to sell me stuff and for me to simply sign paperwork

 

I called customer services up in November 2017 and asked was I entitled to any refund to be told £0

even though I took out 3 large items in July 2014

 

I then went onto to make a complaint and state everything as I’ve stated above etc etc.

 

I received a letter in December saying they were still investigating my complaint

 

today completely out of the blue I had a BrightHouse letter that had to be signed for.

 

Upon opening the letter it simply says please find a cheque for over £4K and a letter will follow shortly regarding my complaint.

 

My question simply is

if I cash this cheque before I receive the letter will I still be able to take it further with the financial ombudsman service ?

 

Or is it simply if I cash the cheque I accept their decision and that’s the end of it ?

 

Also has anyone had this kind of refund and claimed further ?

 

thanks again and sorry for the long post

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If you cans the cheque - Its considered you accepting the resolution.

Plus first time i have seen a refund from BH for this amount.

 

Just because you signed for the letter does NOT mean you accept their response to your complaint.

 

£4k is a lot of money back though...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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old and new threads merged.

 

this is a good result.

 

unless the letter states this is in full and final settlement, then you are safe to cash it.

 

irresponsible lending and brighthouse....

now that is a massive can of worms we've not ever thought about...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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old and new threads merged.

 

this is a good result.

 

unless the letter states this is in full and final settlement, then you are safe to cash it.

 

irresponsible lending and brighthouse....

now that is a massive can of worms we've not ever thought about...

 

The letter simply says

 

In relation to your complaint referenced above please find a cheque for £4035.76

Please refer to your Fiinal Response letter dated the 30/01/2018

Yours sincerely

Brighthouse

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wait for the letter.

it might only be for one of the accounts

leaving the rest open for IR claims??

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Quick update

= No letter arrived today

 

 

I contacted customer relations and they stated the escalations department are the ones that had been dealing with my complaint and the refund is for their redress program

the one I called about in October to be told I wasn’t entitled to anything ������

which is why I made the complaint due to taking out 3 items in July 2014.

 

They apparently didn’t have the figures to issue me and stated it also won’t tell me in the letter so I’m a little confused on how I’m supposed to know what’s what.

 

What I have done this afternoon is I’ve sent off a SARlink3.gif request to Brighthouse with a £10 cheque asking for all my information including credit agreements and all correspondence and also the proof of what affordability checks they have completed on me.

 

I have looked at my credit report today on noodle

there is still 17 settled accounts from them on my closed section with partial account numbers

 

 

will have to see exactly what they have to say about all the other items

because they never completed any affordability checks on me what so ever

other than asking for payslips on the very odd occasion

 

 

never once asking about outgoings or doing credit checks etc

had they done them they would never had lent to me due to my financial situation

hence the reason for using Brighthouse in the first place.

 

I will say though that around 3 years ago I tried to order a 3 piece suite and that was the only time in all them years they did actually do the affordability checks

 

 

I walked away because I wasn’t used to the scrutiny of the young woman asking for and then dissecting my bank statements

asking about the lottery payments and gambling etc along with other stuff

 

 

I actually cancelled the application half way through and walked out and never ordered from them ever again which was a blessing in the end.

 

Has anyone ever done the SAR request to Brighthouse

just looking to see what I can expect to receive back from them in terms of what I’ve requested ?

Edited by honeybee13
Paras
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they must supply all of your requirements

they could wriggle if they are outside of 6yrs, but I doubt they will.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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