Then you must send a SAR request to SPML to get all the info they have.

Hi,

Is it SPML I send the SAR to or is it Acenden ?

Nic

You should send it to SPML but include Ascenden as agents for their mortgage administration.

Make sure you include the £10 fee and a cooy if your council tax bill to provide a means of identification and proof of address.

Hi, your experience is absolutely typical of Acenden's (mis)management of mortgage accounts. Yes, I know of people who have been refunded THOUSANDS in fees/charges.

Make sure you send your SAR to the correct postal address for Acenden (they moved in the past year).

If SPML play silly and say tgey cant provide info from ascenden then worst case scenario is you have to send 2 SAR's, 1 to each.

I sent mine to Spml and received everything from day one to present day from both company's. I hope that helps

Could I ask if anyone knows the correct postal addresses for both Acenden & SPML to send the SARs to?

Also, has anyone had any recent luck with reclaiming unfair charges etc from SPML recently?

check the FCA register

It’s the one on acenden website I used. I didn’t have no luck went to fos too. Court is my next move

Could I ask if anyone knows the correct postal addresses for both Acenden & SPML to send the SARs to?

Acenden is the sole data controller for SPML-originated mortgages so you write to Acenden, not to SPML. Acenden's address is on the web, isn't it?

Also, has anyone had any recent luck with reclaiming unfair charges etc from SPML recently?

If you go to the FOS, remember that the assessors are trained to throw most of the complaints out. When a FOS assessor does that to you, you write back and say that their response is not acceptable and that you want your complaint to go to an ombudsman.

Having read the SAR guide I see that there is no longer a requirement to send £10 for the request but the organisation may charge me for the information at a fee that they dream up.

Would I be better sending the SAR with a £10 PO to see if they decide that a higher charge is required or they return the PO with the information that has been requested.

Also,

As it is a joint Mortgage and always has been do I need to send the request in both names signed by both parties or two seperate requests for both people?

no its free

both sign same sar

Hi,

Is it mandatory to include the account number on the SAR as I think there may have been more than one account with SPML / Acenden since 2003.

Can I just send the SAR with no account numbers on it ?

sar is about info the pers hold on you

nothing to do with any account numbers as such

Hi,

Just completing my letter and would like advice on the following:

Please supply me with copies of all the data which you hold on me in relation to any matter and in any form and for any period of time.[now go read post 3 of the sar thread on what info to put to ENSURE you get ALL the info you need - dx]

Is there another SAR thread to look at?

no read all the posts in the thread that you got the template from

Do you mean this from the first post in the thread ?

Notice that this letter is a request for disclosure of personal data confirmation that your data is being processed and the purposes for which it is processed

information as to which third parties the data has been shared with

Information as to how the data was acquired

information as to any automatic processing of your personal data in relation to decision-making or suggested decisions

interpretation of any codes or shorthand used in relation to your personal data

it should read post 2 dunno who changed it but ive removed it now.

ok, so do I just add the detail below then attach a copy of council tax bill or just the bold line

Notice that this letter is a request for disclosure of personal data confirmation that your data is being processed and the purposes for which it is processed

information as to which third parties the data has been shared with

Information as to how the data was acquired

information as to any automatic processing of your personal data in relation to decision-making or suggested decisions

interpretation of any codes or shorthand used in relation to your personal data

You dont add anything

Just send the sar

With ctax copy

Hi, 

Now that I am free from Acenden after many years of pain I have sent them a SAR to calculate the charges that were added to my account over 15 years or so.

  Today I received a reply saying that they could not verify my identity as no signature was on the request to match with their records.

Do SAR’s need to be signed?

The letter also has the details of Kensington Mortgages as the data protection office which confused me as I was unaware that my mortgage was with Kensington.

I took the mortgage out with SPML so I would have thought that they would be the data handlers not Kensington.

Could anyone advise please.

Nic

Hi,

Now that I am free from Acenden after many years of pain I have sent them a  SAR to calculate the charges that were added to my account over 15 years or so.

  Today I received a reply saying that they could not verify my identity as no signature was on the request to match with their records.

Do  SAR’s need to be signed?

The letter also has the details of Kensington  Mortgagesas the data protection office which confused me as I was unaware that my  mortgage was with Kensington.

I took the  mortgage out with SPML so I would have thought that they would be the data handlers not Kensington.

Could anyone advise please.

Nic

Topic moved to the appropriate forum .....Mortgage companies 

Andy

I am not an expert but a SAR should be signed.